I agreed to buy a Motorbike and pick up the next day which was a Sunday, the seller of the bike however had sold it and and not informed me until after I had taken out insurance with MCE,
I contacted MCE on Sunday morning to inform them that I didn't need the insurance as the bike had been sold to someone else.
The policy for 12 months cost £99.00 and the cancellation fees for just a few hours of cover was £64.00
The laws states that there is a 14 day cooling off period when you buy insurance, The FOS Financial Ombudsman regulate the insurance industry to protect you from their nasty practices .
The bottom line is that MCE when asked if they were going to refund anything , I wa told NO.
MCE insurance brokers are run by people who couldn't care less and quite simply are there to to steal your money.
They are breaking the law.
The FOS says that they can charge a SMALL AMOUNT during the 14 Day cooling off period,
NOT £64.00
And presently they have refused to refund any monies at all from the £99.00 paid.
RATHER DISHONEST WOULDNT YOU SAY,
IM OFF TO THE FOS,
FOR EVERY CASE THE FOS INVESTIGATES MCE WILL HAVE TO PAY £550 admin fees, that is how the FOS is funded, not to mention the fines imposed upon them for treating their customers unfairly..
If you feel you have been wronged by this company make a FREE complaint about them to the FOS.
DOING NOTHING AND NOT COMPLAINING LETS THEM GET AWAY WITH IT, I URGE YOU TO COMPLAIN TO THE FOS AS I AM DOING.
Reviewed on: 8th November 2016
