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Name: jeremy james ridgway

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The worst mobile banking app I've ever come across

For the third time, tapping the app brings up a screen "Sorry we were unable to connect and verify the application on your device, please try again". Previous two times this happened, had to delete the app, call the call centre to get a code, re-download app and register afresh, and re-enter boimetrics. This time? No such luck as "we don't give codes out now that we're up and running". So - first call to call centre - "delete the app and re-download it, all will be well" Second call, when this did not work "Are you connected to wifi? Maybe try re-starting your phone". Done that, still cannot get an screen on the app other than a pic of the Head of Compliance and the error message above. This is - without doubt - the worst, most unreliable, digitally-ancient app I have ever come across in my entire life. None of my "dinosaur bank" apps have ever done this, and Atom clearly has a problem on the app update front. See no point in using it - and don't even get me started on the few occasions when I was able to get beyond the error screen and then it would/would not recognise my login. Waste of time. Reviewed on: 10th November 2016