Had a fraudulent transaction on my current account. Spoke to them and I can honestly say it is the worst customer service. Refused to investigate fraud and refund money.
Your money is not safe with them.
I have never encountered this before with any other bank or financial institution
Reviewed on: 22nd November 2019
Spoke to them today re a direct debit that I did not authorise which they cancelled but stated although I gave them specific instructions not to allow this company talk talk mobile to set up again nationwide stated they could not stop this. I asked them for a letter stating this which they refused to provide. I think that if this is there policy they might be co conspiraters in fraud?
Reviewed on: 2nd October 2018