Had DLG for a year - due to leaving my prior renewal until the last moment and not having the best credit rating, they were the cheapest pay monthly option. I drive like an old person anyway so was fine with the black box and got a top "score" every month for good driving. I was expecting a slightly cheaper renewal due to my high score, the renewal came back extortionate. No accidents, no change of details, same car, great driving score. None of their employees could explain it. Their pricing department took a ridiculous amount of time to come back with an explanation or a better quote so I ditched them and went with Admiral. This did however put a blip on my carefully repaired credit record, because they work with premium credit who then "cancelled" a credit agreement for the exorbitant renewal price which I never agreed to pay. Customer service is appalling and their line that safer drivers get rewarded by paying less is a plain lie.
Reviewed on: 10th October 2018
