Claimed for Holiday Cancellation due to mum having a heart attack, (she was not in the party to travel), very slow to respond, 28-30 days, then told I needed to provide Proof of payment, I had already provided emails from the provider to confirm booking payment and cancellation of the holiday, another potential 28-30 days wait. Why didn't they tell me initially that I needed to provide this? when I phoned to chase progress, minimum 20 minute wait to speak to an adviser. Virgin are using 'Travel Claims Services' to process their claims, I would avoid any insurer that uses them. I thought Virgin were a premium provider that made transactions simple, how very wrong, second rate at best, complex and slow.
Reviewed on: 16th October 2018
Reply from
Thanks for getting in touch Paul, sorry to hear about that. If you'd like us to see what we can do to help further on this end, just email your details to [email protected]. Thanks, Jane
Response date: 27th October 2018
