Bought insurance for son to be told better driver app would be needed for all named drivers. OK until we realised mine and dads fones didnt have high enough operating systems not explained at beginning what systems would be needed just told an android fone.
Called carrot and was told "its ok main driver has down loaded app and underwriters will look at policy and get back to you but it will all be ok".
5 calls I made to them over 10 days asking for update average wait time well over an hour, no contact from them!!! On 14th day I called to cancel as after 14 days if you want to cancel you will be charged 35% of total premium. On this call I was asked why we wanted to cancel and after I had explained he told me " oh yes your policy would have been cancelled and 35% retained by carrot as you didnt follow t&c. I was then told some of deposit would be refunded in 3-5 working days.
Today is 5th day and no refund, another call, another lengthy wait to be told "oh sorry refunds have to be entered into a diary and it hasnt been done you'll need to wait another 3-5working days. I told them its not on, Im lodging a complaint to be suddenly told money will be back in bank today by faster payment method.
I jokingly asked how many call handlers the had saying half a dozen to be told "no we've got 15" hence the lenghtly wait times.
This company should be investigated and clearly know what theyre doung to keep peoples money.
I for one will be continuing with my complaint and urge others to do likewise as its the only way this dishonesty will be stopped.
Clearly a case of YOU GET WHAT YOU PAY FOR and in this case its GARBAGE.
If I could have left less than 1 star I would have !!!!!
Reviewed on: 19th October 2018
