The most disgusting service I have ever experienced.
1
This is quite simply unbelievable.
I have been trying to open a new business account since first thing Monday morning. Completed the online application but apparently NatWest still need to speak with me to discuss the business. They made one attempt to call my mobile which I missed as I was not expecting a call from them.
The number they left was 0800 151 0579. I spend the entire Monday trying to get through with the all so common “we are very busy at the moment” nonsense and could not get through despite waiting for over an hour each time. If you are so incredibly busy then hire more staff, it is very simple logic.
When I finally managed to get through at around 16:20 I was told this is the wrong number because it is for RBS and the number I need to call is 0345 300 3914. But they will get someone to call me back in 20 minutes.
Guess what? Yep, no call back.
So I spend all morning on hold to the 0345 300 3914 number, over 2 ½ hours on hold and eventually gave up. Tried business customer services who said there is nothing he could do except also try this number that nobody seems to answer.
He suggested I go into the bank to see if the business manager could help. I asked if I could phone my branch (I bank there personally and have another business account there). No, the branch do not take phone calls. Seriously? How on earth can you run a business like this.
So I take his advice and drive into the city and go to the branch. I am immediately told there is absolutely nothing they can do to help there and all they can do is also call this number.
I am now back in the office and on hold to this number, so far it’s been 40 minutes with the music from Gladiator playing but constantly interrupted every 10 seconds by a pre-recorded lie that someone will be with me shortly.
This is the most disgusting service I have ever encountered.
Reviewed on: 15th November 2016
