Awful Bank with poorly trained staff and crap attitude
1
Have been given incorrect advice and been compensated. Basically poorly trained staff and ridiculous complaints procedures with only low level staff willing to talk to you! I am expected now to pay cash into the post office even though it sometimes doesn't show in my account for days. Or once a week I can Que up with sometimes 30 people in a car park waiting for the mobile van. Is this not a perfect target for a robbery!!
Final straw was when my son was told he needed 2 card readers, one for each account and he was not able to transfer HIS money from one Natwest account to another Natwaest account. He missed out on buying a car that he wanted because he couldn't pay for it. Natwest said there was nothing they could do because they didn't have the systems available!
Now changing all my accounts (11) from Natwest to another bank. Natwest have opened a complaint and someone will contact me in 6 days! TOO LATE!
Reviewed on: 6th November 2018
