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Name: Kim D Bell

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Totally unprofessional service left my vehicle uninsured in a public car park without prior warning through no fault of my own

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents. Having paid the year in full. A month later in the middle of my working day I received a call telling me my insurance was being canceled immediately, due to my no claims proof being Australian. I protested that they were aware of this and my car was over an hour away in a public car park. To no avail finally on my way back from work being kept on hold for an hour on and off I was informed I could purchase at a cost to myself a new policy with no, no claims discount. No cover would be provided for my return journey home unless I purchased this. I refused was offered £85 for being kept on the phone for so long. I was promised an email that evening giving me the name of the person who would be dealing with me and a full refund. Neither had appeared by this morning. After another lengthy wait I finally have been put in with someone from their customers relations team. Under contract law I fully disclosed all the information requested paid a year ahead and yet I have been left uninsured, illegally parked on a public car park and at risk of losing the value of my car had anything happened to it before I could purchase another policy. This is totally unacceptable the worst customer experience I’ve received. Reviewed on: 8th November 2018