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Name: Unhappycustomer

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Awful communication/ customer service & time management

1
Wouldn’t recommend Melton building society for a mortgage to anyone. Communication is nil!, never phone/email when they tell you they’re going to. Time management is awful ( even colleagues at work have commented on how long some things have taken to process)!!! 48 hours to process 3 words on an email???? & 5 days for the valuation to be reviewed ( my colleague had a valuation the same day and received the report back that afternoon. Reviewed on: 16th November 2018
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Unhappycustomer
Reply from We are sorry to note your feedback. We take such comments seriously and would welcome the opportunity to discuss your comments further. Please contact Neil Page - Head of Lending Operations on 01664 414008. Response date: 23rd November 2018