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Name: Philip Walters

Most Recent Reviews (2/2)

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A very friendly, considered and traditional service

Having built our house with, and then mortgaging with, Newbury Building Society we've found that over the last 8 years the service has been absolutely consistent. Consistently rubbish that is!! Only joking. It's nice to be able to speak directly to a human being and we've found them to always take a practical and pragmatic approach to mortgaging and remortgaging, rather than always doing everything by the book. The best way I could describe the service is to say that they're very traditional. Despite only ever speaking to them over the phone, it always felt like a very personal, face-to-face sort of service. We would thoroughly recommend. Reviewed on: 3rd February 2021

Reply from Hi Philip, thank you for taking the time to leave feedback for us - you had us worried for a bit there! Thanks for your kind words, we really appreciate it. Response date: 4th February 2021

The Un-Co-operative Bank - ethical?!

Two months ago, we enquired about switching to The Co-op, wanting to benefit from the £150 switch incentive. Initially we were told on the phone that, as our current banking provider wasn't signed up to the switch scheme, we wouldn't be eligible. They then checked this and found that if we used their "manual switch" process that we would still be eligible, but that this process would take 4-6 weeks. Okay, so it's £150 and we wanted to switch anyway, so we waited. The switch went ahead but, several phone calls later we have still not received the incentive and, despite being told by two people we were eligible, we've now been told that we were "mis-informed". So, having physically moved all of our banking from our old provider, doing everything we were told by the Co-op, moving our wages and direct debits etc as required, we're not eligible apparently. I'm currently on the phone, where I have been for 53 minutes, trying to sort this out and "argue" our case. Is ethical banking really this difficult....? Reviewed on: 25th November 2016