Insured my son for what we thought was a reasonable rate and paid full amount up front. Had emails etc from them confirming insurance with lots of blurb attached. Received a phone call asking for driving licence etc to be emailed to them (as he was under 25 yrs) or insurance would be cancelled. Sent them an email and phoned the next day to ask if they had received it. They couldn't talk to me apparently as I was not the policyholder even though they spoke to me requesting for the documents to be sent in the first place. Then received a letter a few days later saying that the insurance had been CANCELLED!! When we phoned to rectify this we were told that they could not reinstate the insurance even though we knew our email had been sent but they claimed they had not received. Their word against ours and we could not prove either way. Now have to get insurance somewhere else. They had our money in full and yet they could not do anything for us. Absolutely no customer service whatsoever and they get to keep part of the premium my son paid. They may be the cheapest but they are not the best by any stretch. Their communication is appalling. Avoid at all costs.
Reviewed on: 28th November 2016
