The managed account concept is good and allows us to manage our bills every month and not worry about them. However customer experience could be much improved. Have spent too long waiting on phone to speak to an advisor and recent upgrade was a disaster although can see some benefits from it. Could not get access to our account for 4 days so had no idea how much money we had and some people had even worse problems and could not access cash they had paid in.
Reviewed on: 29th November 2016
