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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (175 reviews)

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1.74

Based on 175 reviews, last reviewed 24th Sep 2024

33% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

The absolute worst insurance company I've ever been... The absolute worst insurance company I've ever been with. I had to fight for a copy of my policy and was questioned why I wanted it. Online chat 'Anth... Read more Reviewed on: 24th September 2024

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.

Everybody’s requirements for car insurance are different, so consider what’s most important to you before choosing a new provider. Perhaps you want a basic third-party level of cover for the lowest cost? Or maybe you want a fully comprehensive cover with additional add-ons. Whatever your needs, find out how satisfied existing customers are by reading the RAC car insurance reviews on Smart Money People.

Have you had a car insurance policy with RAC? Share your experience with our Smart Money People community to help other drivers just like you. Together, we can help people like you make better decisions. Did you have any experience with RAC’s customer service team? Did you have any issues arise throughout the term of your policy? How well were these problems dealt with? Were you satisfied with the level of cover you received for the price of the policy? Leave an RAC car insurance review today.

RAC Car Insurance reviews (175)

Review of the RAC, Car Insurance:

NOT the RAC you think it is

not the RAC, you think it is just some rip-off insurance companies Trading under that name AVOIDE Reviewed on: 3rd October 2023

Clear cover

Easy to understand cover for your car and really good when there is a problem that needs sorting out. Reviewed on: 14th August 2023

RAC and Underwriters Makerstudy problems

These companies are frauds, they're both telling me different things and have been for weeks until I started asking for information in writing form. Just be aware they're problematic and even though they're contracted with each other they don't communicate with each other. Reviewed on: 18th July 2023

Efficient

I have not had to make any claims during my time insured by the RAC but when I have had to make policy amendments the process has been easy. Reviewed on: 17th July 2023

Avoid at all costs

Just cancelled policy after 3 months cover as they tried to rip us off for 2 x £25.00 admin fees to amend the policy. The original premium was £246. and we’re getting a refund of £48. Their cancellation fee is £56 (another rip-0ff?) which means we’ve paid a premium of £142 for 3 months cover (when a full year was only £246). AVOID THIS COMPANY AT ALL COSTS. Reviewed on: 16th July 2023

One of the best around

Hassle free car insurance with a established company Reviewed on: 14th July 2023

Bad car insurance company

If could I would give them 0 starts I have arranged to do the cancellation over the phone with the customer service. Everything agreed they would take the money out from the direct debit account within 7 days from my partner account. which was really appreciated by me and my partner as we had a joint car insurance for that car. After 2 weeks I received an increase of £25 on my cancellation fee plus the amount owed After talking to then on the phone still wanted me to pay the increase. GREEDY and conning company never use them again I would not recommend to anyone regardless of what the situation Find a new quote get another insurance company to provide you cover Reviewed on: 12th July 2023

Horse SHit

4,985 numbers for a claim. GET F##### Reviewed on: 5th June 2023

Stellar customer service

I explained to RAC that I was struggling with the cost of living and thinking about cancelling my membership. The customer service team were so helpful by offering to help spread my payments, adding deals to my package, and even giving me three months free. 10/10 Reviewed on: 1st June 2023

Appalling service watch for this con.

I made a mistake when applying for insurance. I entered the wrong date of an accident in that I dated the accident July 2020 when in actual fact the accident was September 2020. I also put that I was not at fault as it was a named driver who had the accident. Apparently as it was my policy I am at fault. The premium JUMPED by £358.64 to a total cost of £684.85. I cancelled the insurance. Went back onto an insurance comparison site with the now amended details and who should come up at a price of just under £400. Yes you,ve got it the RAC. So they wanted to charge over £200.00 for an error. I had also paid for my no claims to be protected. Reviewed on: 20th May 2023

Brilliant

Easiest company to use, helpful and friendly. Made it so simple and helped me with every question I had. Made me feel so at ease. Reviewed on: 18th May 2023

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