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Santander: 123 Current Account reviews

Name: 123 Current Account
Rating: 4.19 (1229 reviews)

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4.15

Based on 1,229 reviews, last reviewed 28th Nov 2024

83% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander very good Brilliant service, call centres excellent Reviewed on: 28th November 2024

Latest lowest rating:

1

So hard to set up an account. So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they kept sending me letters that were... Read more Reviewed on: 28th November 2024

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Santander 123 Current Account reviews (1229)

Review of the Santander, 123 Current Account:

Nearly lost me a home

First they increased the monthly fee from £2 to £5...then they cut the interest rate from 3% to 1.5%...well ok that's market forces at work, I guess I understand...but what really got my goat? When we moved house earlier this year, I needed to transfer a lump sum for a rental deposit...Santander blocked it because it "didn't fit my regular spending pattern". Well of course not, moving house is not a regular occurrence! There was easily enough money in the account to cover it, but despite having received certified proof that I'm a grown up when I opened the account Santander seem to think they have the right to stop me spending my own money! When I asked what I could have done to prevent this, they said "nothing, as it's automated" - how comforting! I got £30 compensation, but that's nowhere near enough for the stress of nearly losing the home we wanted (&needed) and the embarrassment of the letting agents and landlord treating me like a wanted criminal. Am looking to switch in the very near future. Reviewed on: 21st November 2016

Available overdraft

I have an available overdraft which is extremely useful at times of need Reviewed on: 9th August 2023

santander

I have used Santander for many years and found them honest and trustworthy. Any problems I have had are sorted out quickly and never had a problem with them. I highly recommend them and their 123 account gives good percentages when paying dd through their banks Reviewed on: 31st July 2023

Very good bank

Always there to help you comes highly recommended Reviewed on: 30th July 2023

Profiteering by withholding my money

I have been a loyal customer at Santander UK for around 20 years. I felt betrayed by them from the following event. On 3 July I received a large sum of money from my pension fund into my current account with Santander UK. I called them to transfer some to my saving account with another bank I had opened and deposited from Santander already. They carried out a number of checks with me to prevent fraud, and also asked me to call the bank to make sure the account is genuine and protected by FSCS, which I did. However, I was told that they would withhold my fund for up to 72 hours for further review (did not specify what exactly). I was under the impression that only the amount of money I intend to transfer out was withheld, so I moved more money into this account the next day in order to transfer out to my other saving accounts by myself. To my dismay, I could not move out any money at all from this account (very conveniently, I could pay in). Nobody told me this! As a resuly, I had more fund stuck in this account. I called them the next day and was told again the fund would be released and I would be able to transfer money out within the next two days. After 72 hours (on 6 July), I called them again because the fund was still in my current account without earning any interest. I was told that the "up to 72 hours" promise was a mistake and the truth was that there was no timescale for the fund release because my case was in a queue for the back office to process (for further checks) and there was absolutely nothing they could do to make this process faster. They would not let me know what they had done for the last 72 hours and what checks would be needed that had not been done with me already. I felt hopeless, betrayed and distressed because of the uncertainty. I was told the back office would contact me if needed. Nobody from Santander did call me. I was on holiday abroad from 30 June and came back home on Sunday 9 July. Having not received any call from Santander and having a large sum of money stuck in the current account, I called them on Monday 10 July. I was told at first the same old story about the queue and no timescale. I told them that I felt they were making excessive and unfair profit by deliberately withholding my money at the expense of my interest and that I would contact the press with my story and make a complaint to Financial Ombudsman Service. All out of a sudden, the queue at the back office disappeared and the reviews were no longer needed, they transferred my money out and I could move out money myself although the pay-in window for some of my accounts was closed. I asked them why my account was suddenly unblocked but did not get a straight answer. I strongly believe that there was no queue and no reviews were conducted for the seven days, and Santander was profiteering by withholding my money. If I had not made the call to push them, the fund would be stuck in my current account with Santander for a long time. Reviewed on: 28th July 2023

Account frozen without informing me

How can I complain and get compensation for what you done with Me? You freeze my account without telling me now I can't pay my bills ..how can I survive this? You want be happy when your bank will close your account one day.. Reviewed on: 16th July 2023

Great returns

A great way to have a pay for service that more than returns the cost through paying you back for paying by direct debit. Also interest on the money in the account. Reviewed on: 15th July 2023

Awful

Closed a 123 account 26 days ago. Still waiting for the funds to be returned to me. They claim to have sent two cheques. Neither have arrived. Next step will be to the Financial Complaints Authority to recover the money they have that belongs to me. Go elesewhere. Wrost bank I have ever dealt with. Reviewed on: 10th July 2023

Good experienced working hard

Good experience, I feel happy and comfortable with staff Reviewed on: 2nd July 2023

Never let down

Always reliable. Been with them for many years. Reviewed on: 26th June 2023

Great account

I love an account with no transaction fees Reviewed on: 20th June 2023

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