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Santander: ISA reviews

Name: ISA
Rating: 3.25 (64 reviews)

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2.81

Based on 64 reviews, last reviewed 18th Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

25%

13%

27%

Latest highest rating:

5

Opening the account was very straightforward. Opening the account was very straightforward.The Santander app has recently had a makeover and is now even more appealing and user friendly. Interest ... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

A huge mistake Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at low to medium risk. ... Read more Reviewed on: 18th November 2024

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About this product

Santander ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Santander is really like. Oh, and if you have experience using a Santander ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Santander ISA reviews (64)

Review of the Santander, ISA:

A huge mistake

Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at low to medium risk. Since then I have watched the fund shed its value and sink to a level from which it has remained virtually static showing no signs of ever recovering. Why am I paying fees for this? Steer well clear. Reviewed on: 18th November 2024

Good customer service

I have been banking with Santander for a few years now and have had a good experience in terms of customer service whenever I have any queries or need to make changes to my accounts. It is easy to get in touch in the branch or though the phone. The 123 Current Account has provided a market leading interest rate - it's a shame that they will no longer be giving 3%. It was helpful to be notified in advance to consider the options available. Reviewed on: 6th September 2016

Regular saver

Santander offer a fairly high interest rate on their regular saver of 5%, however you can only pay in a maximum of £200 per month, which is one of the lower payment amounts for a regular saver. So the rates are good, but the opening process was painful... rather than allowing customers to open an account online, I had the option of a telephone appointment or to go into my local branch - I chose the branch option. It took half an hour, during which the poor member of staff had to read me several pages of terms and conditions, and I left with a whole ream of paperwork to read... definitely the most laborious process for opening a savings account that I've ever gone through! Reviewed on: 5th September 2016

Good, effective and polite customer service

Whenever I have an issue with anything to do with my bank account, or need any advice, the customer service in my local branch has always been polite, friendly and they have fixed any issues quickly and effectively. Reviewed on: 5th September 2016

Very good customer service.

What I have especially liked about Santander is their customer service. Any questions have been dealt with promptly and clarification always provided if I have needed it. Reviewed on: 5th September 2016

123 Light

I opened the 1-2-3 account with Santander and was happy with it until the upped the fee and lowered the interests. It was costing me to have the account so I called and they switched me to the light version which is cheaper and I still get a decent cashback rate. People on the phone are always helpful Reviewed on: 5th September 2016

helpful staff in the branch and easy to use online banking.

I have needed to transfer money recently and although I am not Tech-savy I found it easy to do online. If I have difficulty doing anything online, then I know that I can go into my local branch and they will always help me. Reviewed on: 5th September 2016

quick at sorting problems

i have always found them quick to sort out any problems as long as you can explain the problem in a way they understand. Reviewed on: 1st September 2016

Good but hard to get my money when I neec it

Good bank, nice people. When I needed to transfer £50,000 they are very reluctant and send me round in circles. It takes me 3 weeks to eventually transfer my money even though I had my correct ID. Apart from that everyday banking is easy, polite and quick. Reviewed on: 30th August 2016

Easy to use service

Easy to use online service. Never had any issues and love the online banking app. Reviewed on: 30th August 2016

Santander Savings

Excellent online portal and telephone helpline. One of the better interest paying accounts even with recently increased monthly fee. Access is 24/7 with faster payments available to /from other accounts without delay even on a bank holiday. Reviewed on: 30th August 2016

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