Write a review

Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

View other Scottish Building Society products

4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

28% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Professional, helpful, friendly

Everyone I speak to is very helpful - face-to-face or by phone. Reviewed on: 4th September 2024

Responsive, professional, efficient

Professional, no nonsense and efficient. No suggestions for improvement. Reviewed on: 4th September 2024

Simply the best

So easy to dealw ith. Clear in all details and do what they say without any hassle. Just wish there were more branches!!. Reviewed on: 4th September 2024

Efficient, reliable, friendly

It is very helpful to be able to speak to a member of staff for information about your savings accounts by telephone, which is answered promptly and clearly explained in a pleasant manner. Also I prefer your option of opening accounts by post rather than just by internet banking to be available to suit a range of customers' requirements. Reviewed on: 4th September 2024

Friendly, professional, efficient

Friendly staff, always helpful. Perhaps a higher limit for cash withdrawals would help?. Reviewed on: 4th September 2024

Accessible, efficient, friendly

Access to branches and staff is wonderful. Being able to call a branch and get thorugh to that branch is also great. Staff know me and I know them, staff are very helpful and friendly. Reviewed on: 3rd September 2024

Good to work with

Login page only shows 'user ID', doesn't show where answer should be, press return and puts you back to 'user ID', should go straight to password, you have to scroll down, why? Once logged in, it would be good to see my total investment with SBS. Reviewed on: 3rd September 2024

To date, OK

I have visual problems so if you could introduce correspondence in large print that would be beneficial. Reviewed on: 3rd September 2024

Competent, professional, polite

Staff are welcoming, helpful and knowledgeable. Reviewed on: 3rd September 2024

Excellent financial institution

Always a pleasure dealing with the Scottish Building Society staff in Inverness. Reviewed on: 1st September 2024

Do you have a different Scottish Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Scottish Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub