Write a review

Standard Life: Pensions reviews

Name: Pensions
Rating: 2.31 (59 reviews)

View other Standard Life products

2.39

Based on 59 reviews, last reviewed 13th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

12%

10%

54%

Latest highest rating:

5

Standard Life were straight forward. Buying an annuity from Standard Life was straight forward and everything went smoothly. They transferred me to Hub Financial Solutions to complete th... Read more Reviewed on: 13th December 2024

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024

Read all reviews See your review

About this product

Standard Life pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Standard Life pension reviews to find out what life at Standard Life is really like. If you hold this pension, we'd love you to write an honest review here too!

Standard Life Pensions reviews (59)

Review of the Standard Life, Pensions:

Good going

My Standard Life review is about a company pension I have. Standard Life have a very useful website which I've had no issues with. They also send me an annual statement via post which is nicely printed and easy to understand. Reviewed on: 4th September 2015

Poor Customer Support

The company are more intent on showing me what they want me to see rather than what I need to see to inflate how well my pension is performing. The new system is cumbersome and frustrating. Performance on the pension is average, customer service well below. Reviewed on: 10th February 2022

Terrible customer service "Megan Jackson" Causing alarm and stress. I lost trust in you.

After half an hour of the waiting line she has told me my details is incorrect, and I need to contact my workplace to update my details to walk out from the pension plan. She refused to tell me why my details were wrong. When I asked to contact the manager. She kept me 5 minutes waiting and then she said that she has some technical difficulties and took my number and told me that the manager is going to contact me. I never heard back. That's my second time to call them the first time I phoned on 03-Feb, and they advised me to call on the next day because they need one day window to update my details. I lost trust in you! I phoned them again thanks to Anthony who eventually sorted it. If you want to investigate further listen to the call on 04-Feb from 3:00 pm to 3:30 pm. Reviewed on: 4th February 2022

Poor Customer Support

I used to love the support I received and the old web portal gave me everything I needed in one place, the new website is way too complex and impossible to manipulate my preferences to show me the options I`m interested in rather than what the company want to show me. Good pension performance, shocking customer service. Reviewed on: 6th January 2022

Great service

A good profesional company with helpful and knowlegeable advisors. Reviewed on: 2nd October 2021

Pathetic over complex website

How difficult do you think this company can make the simple process of entering someone's name address and date of birth on a website page. Here is my latest communication with Standard Life. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to establish whether by beneficiary's details are entered correctly in your appalling website, I have the option of "editing" the names beneficiaries. However, having chosen to do this I am given the options to "cancel"or to "Add a Beneficiary", there is no facility to actually EDIT/VIEW THAT WHICH HAS BEEN PREVIOUSLY ENTERED! So in fact there is no facility to "EDIT at all! So seeing that I can not view what information you have previously accepted as details of my named beneficiary on this pathetic excuse for a financial website, would kindly inform me as to what information is contained on this website regarding my previously stated beneficiary? Thank You . Reviewed on: 31st March 2021

Pathetic website

My latest message to S. Life regarding the torture of naming a beneficiary of my pension plan. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to establish whether by beneficiary's details are entered correctly in your appalling website, I have the option of "editing" the names beneficiaries. However, having chosen to do this I am given the options to "cancel"or to "Add a Beneficiary", there is no facility to actually EDIT/VIEW THAT WHICH HAS BEEN PREVIOUSLY ENTERED! So in fact there is no facility to "EDIT at all! So seeing that I can not view what information you have previously accepted as details of my named beneficiary on this pathetic excuse for a financial website, would kindly inform me as to what information is contained on this website regarding my previously stated beneficiary? Thank You . Reviewed on: 31st March 2021

Tried and Trusted

Standard Life have made a great job of managing my pension fund over the years, and as I chose ethical funds I know that my money is being used as a force for good. Reviewed on: 27th February 2021

Negative rating cannot be recorded which is what is deserved

Awful company and complete theft of my With Profits pension despite knowing of the Equitable Life problems years ago with similar funds. Also theft of my AVCs not in any contract to pay my GMP pension which was substantially under funded due to fat bonuses paid out to the senior management. Cannot and must not be trusted for any sensible financial mangement products. there are lots better elsewhere. Reviewed on: 25th July 2020

Awful

My father paid in £25000 into his standard life pension in 2005. Over the course of 15 years the pension fund actually lost money. They have since made it unnecessarily complicated to withdraw the funds. Keep your money in the bank. The brokers at standard life must be using fisher price trading platforms. Reviewed on: 22nd July 2020

Frustrating

Each time I have called to speak to a representative it takes forever to get through....how long is their lunch hour as according to their lame excuse it must go on most of the day...... Very frustrating! Reviewed on: 10th February 2020

Do you have a different Standard Life product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Standard Life has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Standard Life: Pensions reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Standard Life Pensions reviews (59)

Good going

Poor Customer Support

Terrible customer service "Megan Jackson" Causing alarm and stress. I lost trust in you.

Poor Customer Support

Great service

Pathetic over complex website

Pathetic website

Tried and Trusted

Negative rating cannot be recorded which is what is deserved

Awful

Frustrating

Do you have a different Standard Life product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024