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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16842 reviews)

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4.92

Based on 16,842 reviews, last reviewed 24th May 2026

102300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Depth hepl Step change hepled us through a very difficult time in our life. And help to resolve a situation with depth due to a change in our health issues that ... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16842)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Do not be afraid

Absolutely amazing charity. Anyone too scared to pick up the phone to sort debt should try these guys. They really put you at ease and take you through it all step by step. Highly recommend them Reviewed on: 4th September 2021

Reassuring helpful support

Friendly service. Understanding and helpful. Reviewed on: 4th September 2021

Understanding

Efficient yet completely considerate and compassionate about individual circumstances Reviewed on: 4th September 2021

Complete peace of mind.

It’s not easy to pay off all your debts but if you stick with it after a while you see the debt reducing and the end in sight. Reviewed on: 4th September 2021

Brilliant

Highly recommend excellent customer service Reviewed on: 4th September 2021

Fantastic advisors - exactly what I needed

After getting divorced I was in severe financial difficulty with several debt collectors chasing me and I had no idea what to do. My brother recommended step change and they set me up with a debt management plan that was affordable and helped me re start my life! Reviewed on: 4th September 2021

A Big Help

Step change are simply the best. Easy to get hold of and speak to knowledgeable and helpful professionals who really want to make a difference in your life. Well done and congratulations on being finalists. Reviewed on: 4th September 2021

Life changing

StepChange is an amazing charity which support people rebuild their lives. Without them my life would be completely different but because of them it is better. Reviewed on: 4th September 2021

excellent

if it wasnt for step change i dont know what i would have done..i went through a bad stage in my life and got into alot of dept when i call them they didnt make me feel bad they were so good i cannot praise them enough Reviewed on: 4th September 2021

So supportive and helpful

Superb support during stressful periods and puts the person first and foremost Reviewed on: 4th September 2021

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