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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Excellent

They care for their customers on desperate needs. I recommend them. Excellent service in one word. Reviewed on: 4th September 2021

Life-saver

StepChange saved my life by helping me consolidated my debts and creating a manageable monthly payment for me. I was swimming in debt and had no idea what to do but this service changed my life. Love love love them. Reviewed on: 4th September 2021

Helpful

They was nice and considerate. Helped me out when I needed it the most. Reviewed on: 4th September 2021

Brilliant

Helping me when things are all against me Reviewed on: 4th September 2021

5* Service

Anyone & everyone I've ever contacted have always been courteous, professional & understanding of my situation. Everything always explained in full & in easy to understand plain English too. Can't fault a thing. Reviewed on: 4th September 2021

Great customer service

Really supportive, non judgmental, friendly, helpful staff Reviewed on: 4th September 2021

Kenneth Mairs

Brilliant service all the way through my debt management Reviewed on: 4th September 2021

There to make a difference

Gives peace of mind to a problem that needs to be addressed for moving positively to the future Reviewed on: 4th September 2021

Superb service

Absolutely brilliant service and the staff are very helpful, friendly and very supportive. Reviewed on: 4th September 2021

Superb support and advice

I separated from my husband and he left me with loads of debt step change supported me by putting together a payment plan. Fantastic non judgemental support and guidance thank you Reviewed on: 4th September 2021

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