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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Professional Helpful Supportive

When I was at my lowest point and was losing control of my life, step change helped me get back in control. I cant thank the staff enough for their support and guidance. Reviewed on: 4th September 2021

Lift away burden

Effectively lift away burden, effectively mediate, effectively intervene, effective ongoing management Reviewed on: 4th September 2021

Life savers!!

Their help has took the pressure off my mo ey worries away, giving me piece of mind. Reviewed on: 4th September 2021

Superb

Very caring life savers stepchang Reviewed on: 4th September 2021

Extremely helpful!!!

At my age 75 the stress was enormous and Step Change help me so much and give me pice of mind - I am very grateful. Reviewed on: 4th September 2021

Worry not

Once you make the phone call to step change you will wonder why you didn’t do it earlier and what was you so worried about Reviewed on: 4th September 2021

Debt experts

Stepchange instantly put me at ease and made me realise that there was a way forward Reviewed on: 4th September 2021

Very satisfied

The best thing I did . Now I can reorganize my life Reviewed on: 4th September 2021

Feeling positive

Step change has helped me tackle my debt problems, in the past I was struggling a lot financially but now I’ve got my debts under control and feel more positive about the future a big thank you to step change and I will recommend them to anyone who needs help with their debts! Reviewed on: 4th September 2021

Wonderful work

I approached step change when I was struggling with debt and unable to maintain food on our table because I had dug myself in so deep and trying to stay on top. I was unable to sleep at night with worry They changed my life they help me with a budget contact my creditors and now I’m on a payment plan and able to support my family and sleep knowing the end in sight soon I will be debt free Thank you Step change truly are amazing Reviewed on: 4th September 2021

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