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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,844 reviews, last reviewed 24th May 2026
102400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026
Corinne W's avatar
Corinne W

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Very helpful company

5
Step change has taken the weight off my shoulders and has helped me manage my debts in an affordable way Reviewed on: 3rd September 2021
Lucy Embley's avatar
Lucy Embley

Excellent service

5
Stepchange helped me when my debt situation got out of control and I felt I had no way out. I have been able to pay off my debts and I feel a weight has been lifted off me. Stepchange do fantastic work and should be recognised for this. Reviewed on: 3rd September 2021
Sara de Bondt's avatar
Sara de Bondt

Step change

5
Good service always and very helpful, Reviewed on: 3rd September 2021
Dennis Townsend's avatar
Dennis Townsend

Wonderful ...life engancing

5
My experience has been 100 % positive with Step Change Debt Charity.. The are kind ,empathetic and so helpful as soon as I connected with one of their advisors I was fully relieved and reassured . None of the advisors i have had help from has never sounded judgemental . I am truly thankful. Reviewed on: 3rd September 2021
Kathleen's avatar
Kathleen

Peace of mind !

5
Understanding staff who make no judgment and without knowing allow you a good night's sleep. Thank you for everything ❤ Reviewed on: 3rd September 2021
Darren Giles's avatar
Darren Giles

Put finances in order

5
I felt I had nowhere to go with the state of our debt. I was recommended this company and the minute I rang I felt so at ease. Wasn’t judged but helped me sort ourselves out. I knew we had taken out the loans etc and felt the banks was so happy to lend the money without checking if we could afford so felt them also responsible but knew we wanted to pay this money back and Step change helped us to do that. It’s taken many years but we can see the other side on the horizon and it looks and feels good. Reviewed on: 3rd September 2021
Dawn Sambells's avatar
Dawn Sambells

The best

5
Everybody at Step Change superb and competent Reviewed on: 3rd September 2021
Goran Dimitrijevic's avatar
Goran Dimitrijevic

Debt solutions

5
Extremely helpful people who go out of they’re way to help you for something that will suit your circumstances Reviewed on: 3rd September 2021
Bash's avatar
Bash

Turning things around

5
When money is an issue it really affects your mental health in a negative way because it is constantly with you. Speaking to Step Change helped me to get my finances back on track and focus on the the things that really matter in life again. They have been empathetic, supportive and know their stuff. There are many organisations out there looking to make a profit from people who are struggling but as an impartial organisation Step Change has my complete confidence. I would recommend them to anyone experiencing financial difficulties. Reviewed on: 3rd September 2021
Jonny Rouse's avatar
Jonny Rouse

The best

5
Unbelievably good and exceptionally knowledgably. Reviewed on: 3rd September 2021
Jerry Coburn's avatar
Jerry Coburn

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