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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Made a terrible time in my life alot easier

I couldn't of asked for a better service than step change....from the initial advice all the way through to the end , they were very helpful and made a terrible time made alot easier ..would strongly recommend stepchange to anyone that is having financial difficulties Reviewed on: 3rd September 2021

Saved my life.

Debt, stress and mental health were all greatly reduced thanks you StepChange. The process for help was simple, easy and completely stress free and now I have a date on when I will be debt free! Reviewed on: 3rd September 2021

Stepchange Debt management

They take all the worry away.Just wished i had contacted them sooner. Reviewed on: 3rd September 2021

Step change professionalism.

Professional services don't pre judge you no matter what differentiates you've got yourself in. Reviewed on: 3rd September 2021

Amazing

This charity has helped me so much! Reviewed on: 3rd September 2021

Step change plus

They have looked after me a few years and are always check I'm doing OK Reviewed on: 3rd September 2021

Advice on debt

The best thing that I have found that has helped me sorting out all my credit card debts. I was in a very bad place as I couldn't cope any more with the amount of debt I had. It got to the stage where I thought that the only way out of this mess was to end my life. Thankfully I was told about Step change and that has mad a massive difference in my life. I know now that my debt will eventually be paid off and I no longer have the stress of worrying about getting letters looking money Reviewed on: 3rd September 2021

First class

First class service and always keeping the clients advised Reviewed on: 3rd September 2021

Help when needed

Easy to talk to and not judgemental Reviewed on: 3rd September 2021

Changed my life!

Years of debt created stress and anxiety. Stepchange took it all away by managing my debts at no cost through a debt management plan. It changed my life! No longer work about the calls and letters pressing me to make payments from creditors that I could not afford. They spread one payment across all debts and creditors respect their involvement on my behalf. Thank you Stepchange for saving my life! Reviewed on: 3rd September 2021

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