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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

The only refuge in the eye of the storm

Step Change was the only friend in my darkest of hours a few years back. Having found myself in a perilous financial situation not of my own making, the walls were closing in on me and i had nobody else to turn to. Then Step Change helped me out and provided me with help, advice and so much needed refuge from the relentless torment of creditors hell bent on crushing me. You really learn who you friends are when trouble comes and they don't come any better than Step Change. Life savers !!!! Reviewed on: 10th August 2021

100% support when needed

The staff were extremely helpful and understanding of my financial situation, they put me at ease, and put in place an affordable plan. Many thanks for your support. Reviewed on: 10th August 2021

Squared my Debt

I don't what we would of done without them. Reviewed on: 10th August 2021

So helpful

They have saved my life with their generosity, planning and expertise. Reviewed on: 10th August 2021

There when I need it most

Step change took a massive weight off my shoulders. They were non judgemental, helpful and quick to get things in place. Reviewed on: 10th August 2021

Help at the point of need

I was very distraught about my financial situation until Step change stepped in for me. The help I received put everything together for me. I have since then be better in my health and management of my finances. I am very grateful. Thanks Reviewed on: 9th August 2021

Saved my life

I honestly couldn’t of even imagined being able to live my life whilst paying off debt. They have helped me in so many ways, they are always supportive and make you feel at ease when talking to them. My mental health has improved dramatically since using this service due to their kind, helpful manner when setting up this. It’s an embarrassing thing to do and they treat everybody with respect and dignity. They are supportive and understanding to your individual needs and I couldn’t thank them enough. Reviewed on: 9th August 2021

Great help at time of need

Compassionate customer relations team who never judge are offer sound advice for you and the situation you are in. Reviewed on: 9th August 2021

Really helpful & supportive

Every time that I have had a query the staff have been very good at listening to my worries and concerns and have always been supportive and reassuring and have been able to respond with the solution required. Obviously the team have lots of experience. Thank you Reviewed on: 9th August 2021

Stepchange did a great job

Stepchange helped me through the whole thing, explained it all and managed the DMP process and made sure I was keeping up with changes. Reviewed on: 9th August 2021

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