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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Lifesavers

StepChange helped me negotiate the financial pitfalls past separation from my husband of 20+ years. I went from a nervous wreck with no hope for the future to the point where I can see I can have a life. Thank you, guys. Reviewed on: 9th August 2021

A light in the dark

When you feel so overwhelmed by your circumstances please do get in touch with step change, they help you budget and fight your corner taking away so much worry and giving you the chance to concentrate on living not worrying, highly recommend. Reviewed on: 9th August 2021

Empathetic, expert and independent advice

Two friends got themselves into serious debt and after a head in the sand period they looked for help. After a few fruitless searches they found Stepchange. They were treated respectfully, they were not judged and were led though the options. They made their choices and they speak eloquently about how the pressure has been lifted from them. Reviewed on: 8th August 2021

Excellent help

Step Change helped me get my finances in order and my life back on track , expert advice and an ear to listen to my concerns when I needed it . Reviewed on: 8th August 2021

Stopped me falling apart.

When I got into debt from a failing business, Step Change helped me get a handle on the situation, help me deal with debtors, and got me to a much better position. Now clear of debt, I owe them my sanity and my financial health. Reviewed on: 8th August 2021

Discreet, patient and helpful.

I was lost in a Web of debt. Charges upon charges and no end in sight. Step-Change calmed me and found a path back to clear thinking and a good-nights sleep. Reviewed on: 8th August 2021

Life saving

After years of floundering in a large amount of debt I phoned step change. That was 4 years ago, I’m still with them & every year I go through my debt management plan. The service is beyond words. They are kind, understanding, professional & knowledgeable. We are still in debt but life is less stressful thanks to stepchange Reviewed on: 8th August 2021

Very reliable and helpful

Helped me to pay my on going debt to catalogue s on time every month don't know wot I would of done without stepchange Reviewed on: 8th August 2021

Amazing

Very helpful and supportive. This has made such a difference to our lives. Reviewed on: 8th August 2021

They have been very friendly giving me good advice I had a few problems at first they reassured me and sorted the problem

I get my review and they are so helpful I don't worry anymore they deal with my credits so it takes the worry of me first class service Reviewed on: 8th August 2021

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