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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step Change have me my life back.

I was on the verge of financial and emotional destruction when I was rescued by Step Change. Reviewed on: 6th August 2021

Excellent

Always kind understanding helpful and do not pass judgement.altogether an excellent service. Reviewed on: 6th August 2021

Great help

Stepchange has helped me a lot. I’ll be debt-free in 2 years time. They’re great people. Always there to help. Reviewed on: 6th August 2021

Life changing

Step change have taken away the stress of having all my creditors contacting me by phone and post. We have a plan to pay back all that I owe and I am aiming to do this ahead of schedule. They have been supportive and helpful at every stage of the process. Reviewed on: 6th August 2021

Positive praise

Really helpful, supportive and non judgemental Reviewed on: 6th August 2021

great service

They really helped me - very good and calm - can reach them easily and ask questions Reviewed on: 6th August 2021

Excellent service helpful kind & take time to listen

Very helpful team who listen Great advice very efficient and communicate brilliantly Certainly have put my mind at ease and taken away the stress Reviewed on: 6th August 2021

Step Change is very careing people's charity it saved my life

I have been with Step Change for nearly 4 years. Being a single parent and on my own I had no one, no one to turn to help me out of my financial situation. I was desperate and suicidal. I was lucky to find abot Step Change. They have been managing my account for me and I am now in a much better place. Thank you so much. Please keep up the good work. Thank you Reviewed on: 6th August 2021

Amazing company

They helped me and so many others when No one else would Reviewed on: 6th August 2021

Fantastic support ,excellent service

I've been with step change a number of years ,always been very supportive and fantastic staff ,also helped me with my late father's finances and relieved alot of stress and made things very easy for the family .would have no hesitation in recommending them . Reviewed on: 6th August 2021

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