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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic

Staff are brilliant and so understanding Reviewed on: 6th August 2021

As a women of my age getting help from step change has made me so much healthy with there help. Thank you so much.

I did not expect to be in my situation at my age i worked since i was 15 yrs old and have nothing to show for it. But going to stepchange has made me feel somewhat better. Reviewed on: 6th August 2021

Life changing

From the first phone call I felt as though there was someone to help me get on top of my money problems Reviewed on: 6th August 2021

Don't hang around seek advice

Like many people I had difficulty admitting to myself that I had debt problems. How I wish I had contacted Step Change sooner Reviewed on: 6th August 2021

Lost in a nightmare!

80k in debt hiding from collectors didn't know where to turn, my husband saw CCCS as it was back then after a few phone calls I was advised the best affordable plan for our debts . The support when the creditors start to harass you for money is phenomenal been able to live our lives again! Thank you stepchange you are the real solution to debt, we are nearly debt free now . Reviewed on: 6th August 2021

Life savers

Absolutely fantastic company. Always there if you need them for anything. Super friendly helpful staff. Easy to understand online layout. I genuinely don't know what we would have done wit5h them over the years. Thanks Reviewed on: 6th August 2021

Friendly, reassuring service

Gave me reassurance at my lowest ebb, were clear and precise, helped me manage my debts to an affordable amount. Reviewed on: 6th August 2021

Life Changing

Every interaction with an advisor is extremely helpful and reassuring. It really helps to stay on track. Thank you very much Step Change !! Reviewed on: 6th August 2021

So Helpful Saved my Life

I was not well mentally due to debts issues and they helped me so much . Reviewed on: 6th August 2021

excellent

they have made my debt journey so much easier and i am now feeling better about everything Reviewed on: 6th August 2021

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