Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

View other StepChange products

4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Friendly, professional and just brilliant at their job!

I honestly cannot speak highly enough of this company. So helpful and very easy to talk to. Thank you Stepchange for being excellent at what you do. Reviewed on: 5th August 2021

Fantastic support

This company has been incredibly supportive and has given me wonderful support and advice Reviewed on: 5th August 2021

Fantastic non judgemental

Very nervous at first but so glad I did they helped me with everything and so happy I contacted them Reviewed on: 5th August 2021

Amazing

Helped my finances and in turn helped my mental health. I have been struggling for years and was terrified to call, but there was no judgment and just super helpful people Reviewed on: 5th August 2021

Very helpful service

Very apprehensive about making contact, they where very helpful and professional. Reviewed on: 5th August 2021

Excellent service

Staff are sympathic and dont judge you. Come to an agreement which is comfortable and stop the worries of being in debt and hassle of creditors Reviewed on: 5th August 2021

Superb!

They're helpful and friendly. You simply can't go wrong engaging with them. Reviewed on: 5th August 2021

Relief

Xlent service with very helpful and understanding people lifted a massive weight of my shoulders Reviewed on: 5th August 2021

Best thing I ever did

It has took me almost 4 years to be debt free, it was the best decision I have made, no hassle just impartial advice to get me on track and in control of my finances. I would urge anyone to consider Step change as an option to becoming debt free and sleeping well to be able to cope. Reviewed on: 5th August 2021

kept me alive

I was on the brink of suicide before I contacted step change. such a wonderful none judgmental, understanding team of people ever. I owe my life to them. Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub