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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Peace of mind

Very friendly people, non judgemental. Reviewed on: 5th August 2021

Amazing

What they do is amazing and free of charge, they are professional, fair and non judgemental, where would we be without them, truly an amazing Chairty Reviewed on: 5th August 2021

So reassuring, non judgemental

Step change have changed my life, so helpful , when i thought I had no other options Reviewed on: 5th August 2021

perfect

Vere ese to get out of shi oops debt and sit without stress Reviewed on: 5th August 2021

A GREAT HELP

I turned to Step Change following a marriage breakdown that resulted in myself being left with a large amount of debt. Step Change set up an affordable payment plan which I honor each month, and thanks to this stability, the Manic depression that I once suffered is now much better. I look forward to being debt free one day, and this is due to the well organised, quality service that Step Change provide. Thanks you Step Change. Reviewed on: 5th August 2021

Friendly staff

Excellent team and always available to help. Would recommend them anytime Reviewed on: 5th August 2021

Always friendly and helpful

StepChange has been a real lifeline over the last few years. The staff are always supportive, helpful, and well informed, and are happy to step in to talk to creditors when something comes up Reviewed on: 5th August 2021

Very helpful

Very helpful company. Always good experience. Solved my financial problems Reviewed on: 5th August 2021

Very helpful.

Always there if you need help and advice. Easy to contact and always helpful and understanding towards you. Reviewed on: 5th August 2021

Help me so much

Thanks to Stepchange I have paid off over 45k worth of debt in four years. My plan ends in December and I doubt I would still be here if it wasn’t for them. If you need help with debt, contact them! Reviewed on: 5th August 2021

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