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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

life changing advice

Stepchange has turned my life around for the better with the help and advice they have given me over the years and are still helping me. Reviewed on: 5th August 2021

Saved us

Always happy to help and makes you understand each step, they saved us Reviewed on: 5th August 2021

Great help

StepChange have helped me as I was struggling with my debts. Every person I have spoken too have been friendly and very helpful! I have already paid off more than I ever could have on my own. They are always quick to respond and are such a relief. Reviewed on: 5th August 2021

Peace of mind

They have taken all the worry Away and given me peace of mind and a clear goal to aim for Reviewed on: 5th August 2021

Reassurance when you need it.

Stepchange have guided us with small steps to change our lives. Reviewed on: 5th August 2021

StepChange have been the best over the past few 2 years! I can see my debt decreasing every month & they give you helpful tips online too!

Step change has been a life saver, literally! They give the best service. Put your mind at ease and deal with any situations quickly and professionally Reviewed on: 5th August 2021

Amazing Staff and Service

From the moment my call was answered by an amazing lady I knew StepChange would help me. I needed their help for only 12 months and all I can say is that they were amazing. Reviewed on: 5th August 2021

Lifesavers

Help a lot of people in a very difficult time in there life. Without stepchange there would be a lot more mental health issues Reviewed on: 5th August 2021

Excellent customer services

I didn’t know where to turn . But StepChange helped me with my finances . Now I am not struggling to survive. They where helpful clear , and put everything in place for me . Five stars every time . Thank you StepChange , for putty my life back on track Reviewed on: 5th August 2021

great service

most helpful and very informative staff always willing to give advice Reviewed on: 5th August 2021

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