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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

A lifesaving charity

We were using payday to cover the credit card bills and then relying on the credit cards to eat and live. A horrible stressful juggle of finances. Step Change did not judge our dilemma and helped us every step of the way to becoming debt free. Reviewed on: 5th August 2021

helpful and caring.

Some years ago due to various circumstances my money problems became unmanageable.I approached Stepchange ( in it's previous incarnation) .They were non-judgemental and took a lot of time making sure that the right solution was put in place.Since then they have always been understanding when odd emergencies have occurred.I am now getting towards the end of debts and cannot praise them highly enough. Reviewed on: 5th August 2021

Life saving

Step change made me see a positive future again. I’ve recommended them to everyone who has mentioned money troubles. They’re professional, kind and completely understanding. Reviewed on: 5th August 2021

Best debt management

It was so easy to speak to Step Change and they made me fill like I was a normal person and never judged me. They sorted out a monthly payment plan which was affordable for me. The whole experience was great. Reviewed on: 5th August 2021

Step Change takes away the worries of debt

Step Change set up a DMP for me and I snow sleep at night. Due to illness I was unable to work and pay my credit card bills. I am now on track to be debt free. It was easy to set up and stopped phone calls and letters asking for payment. I would recommend anyone in the same situation to contact Step Change to help. Reviewed on: 5th August 2021

Amazing charity to use

Always helpful and reassuring with any questions or issues from creditors Reviewed on: 5th August 2021

Top class service

Help me in a time of severe need and managed to get me on the right track financially. Very grateful for there time and support Reviewed on: 5th August 2021

Staff are so helpful and I have never been disappointed

I was very nervous and felt embarassed before my first consult with Stepchange, but the staff were so reasurring, knowledgable and supportive. I don't know what I would have done without Stepchange's services. Reviewed on: 5th August 2021

Stepchange

Yes great service 10 out 10 my vote Reviewed on: 5th August 2021

Fantastic service

Great service over a long period of time Reviewed on: 5th August 2021

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