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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Helpful and reassuring

When in financial difficulties, Step Change were so helpful and reassuring. They have continued to support me through out. Would recommend to friends and family. Reviewed on: 5th August 2021

My Stepchange Experience

This charity has surely helped and is still assisting me in taking charge of my finances by their comfortable conversations; budgeting tips and useful suggestions in prioritizing my financial commitments. I'll be ever grateful to this supportive team for all the benefits I've reaped and will continue to reap. Thank you so very much Stepchange. Reviewed on: 5th August 2021

So helpful and understanding

Step change have really helped us with our finances. After losing my job due to illness we did have a few debts that started to accumulate. Step change put my mind at ease and helped get a plan in to motion. Their customer service is 5* and they are always so helpful and understanding. I would recommend them to everyone Reviewed on: 5th August 2021

Takes the worries away

I’ve been with StepChange for a few years now. When I first went into debt I was really anxious about the mess I’d gotten into, but stepchange too the worries away in a way where I could still have a life. Reviewed on: 5th August 2021

Great support and peace of mind

I have used step change for a number of years and have always found them supportive and provide me with peace of mind that I am in safe hands Reviewed on: 5th August 2021

Changed my life

From having an accident at work and only receiving ssp for 6 months my world was turned upside down.£95 a week wasnt going to pay my houshold bills and feed me! I soon got in arrears with almost everyone and the stress it put on me as well as my broken ankle wasnt good. I contacted Stepchange and overnight i was a different person. Im still getting there slowly but without the hassle and stress. And my stepshave definately change for the better. Thankyou Stepchange :) Reviewed on: 5th August 2021

Always happy to help

Cannot fault stepchange with the impartial advice and helping me get started with a dmp. When I've struggled due to covid etc they have been more than understanding and made ammendments for me. Definitely improved my quality of life - no more stressing over 10+ different direct debits going out and constantly spending on credit cards Reviewed on: 5th August 2021

Peace of mind.

I was heavily in debt and could see no way out. Step Change contacted my debtors and got my interest stopped and gave me a managable monthly payment. The stress was gone. Reviewed on: 5th August 2021

5* service

Step change has helped me a great deal, they were friendly and very helpful to me and sorted things out straight away .. 1st class customer service, well done Reviewed on: 5th August 2021

Life changing

Without judgement and providing excellent advice Stepchange have helped me pay off over £30k of debt so far, less than 10K left to go- With monthly payments that are carefully worked out to make sure they are realistically affordable, I feel like I've got my life back. Reviewed on: 5th August 2021

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