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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Amazing Service

They are very good at what they do and tell you all options available. They are quick to help get your debts under control and contact everyone for you. The online service to manage your account is simple to use. Very friendly staff. Reviewed on: 5th August 2021

Amazing

Been with step change fir a few years. What an amazing company, very very helpful from day 1. So glad we came to you and not anywhere else, they’re always in the end if the phone if you need any help Reviewed on: 5th August 2021

Brilliiant service

Always friendly to speak to. What ever your problem is. Reviewed on: 5th August 2021

Brilliant

It has taken the weight off my shoulders no more stress with my finances. So helpful to deal with. Reviewed on: 5th August 2021

Help

So understanding helped me when I was in a bad place Reviewed on: 5th August 2021

Step change

I cannot speak highly enough of step change. They sorted my finances out ended months of worry hot be back on track. Nothing is too much trouble they are always reassuring. Just fantastic. Reviewed on: 5th August 2021

Brilliant

They have your back when you feel you have nobody to turn to, I found about stepchange and they sorted my life right out when it just felt i was in quicksand with my debts Reviewed on: 5th August 2021

perfict debt free salution

if wasnt for step change id not only still be in debt but be worse of. was able to pay of debt easly over few years Reviewed on: 5th August 2021

Relief and support

Friendly honest and reliable. So supportive and non stereotypical Reviewed on: 5th August 2021

Spectacular

It really is good to know that there are people, strangers, in this world that genuinely do care. StepChange are always there to help. Reviewed on: 5th August 2021

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StepChange: Debt advice reviews

102400% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16844)

I turned to step change in 2020 my marriage had bro...

Amazing Service

Amazing

Brilliiant service

Brilliant

Help

Step change

Brilliant

perfict debt free salution

Relief and support

Spectacular

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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