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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life Savers

I got myself in a real tizzy about my debt and stepchange eased my mind from the start. Now I'm set up and heading to be debt free. Couldn't be happier. Reviewed on: 5th August 2021

I do not know what I would do without stepchange

Each member of staff have been so helpful each time I call and do absolutely everything they can to help and assist. It's a very anxious time calling to update details each year but they always put me at ease and make everything ok. I really do not know what I would do without stepchange. The company have changed and probably saved my life. Thank you. Reviewed on: 5th August 2021

Comfortable

Finding myself in a what I could only expect to be unpredictable circumstance I felt embarrassed that I could not pay monthly payments I’ve got the courage to ring step change and then made me feel so at ease and very comfortable I would recommend them to anybody struggling with debt Reviewed on: 5th August 2021

Lifeline

Was at the stage where I had no other options available and they helped lift a weight off my shoulders Reviewed on: 5th August 2021

Fantastic service

Helpful, non judgemental, and organised Reviewed on: 5th August 2021

Life savers!

The kindest people at the end of the phone who genuinely care and want to help. I cannot thank Stepchange enough - my mental health has never been better. Thank you! Reviewed on: 5th August 2021

Step change

Excellent service provided would definitely recommend them to anybody Confidentiality at its best Reviewed on: 5th August 2021

Helpful and considerate

StepChange has helped me through a difficult last 7 years. The staff are very polite and considerate and it’s been a pleasure working with them. Reviewed on: 5th August 2021

Brilliant, helped me through such a rough time

Couldn’t rate step change highly enough, really helped me through a really difficult few years and continue to be there for me and my family Reviewed on: 5th August 2021

My saviour's

Very helpful only wish I'd approached them sooner Reviewed on: 5th August 2021

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