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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Almost there

I have been repaying debt since my divorce in 2004. I am a few months away from repaying everything I owed. Stepchange enabled me to live a better life. And I am almost there. Reviewed on: 5th August 2021

Very understanding

Very concerned and gracious staff Full of support and advice 100% committed to supporting and help people in desperate need Reviewed on: 5th August 2021

Life saver

Stephanie has been amazing in allowing us to regain our lives back by helping sort our financial struggles which was a massive wrench round our necks. Would definitely recommend them Reviewed on: 5th August 2021

Very helpful

I lost my job during the pandemic and my debt was becoming unmanageable,Step Change helped me out immensely, the staff are very down to earth ,dont judge you and polite..Thank you Step Change. Reviewed on: 5th August 2021

Excellent service

Always there to help , I sleep so much better at night now , I’m not constantly waking up worried sick how am I going to pay my bills , thank you so much for saving me.? Reviewed on: 5th August 2021

Brilliant

Helped me out with my debts, thank you stepchange, if it wasnt for you, i dont know where i would be now Reviewed on: 5th August 2021

Help when we needed it

Thank you for all the help. Each process was explained and Stepchange help us through. Reviewed on: 5th August 2021

Very helpful and exactly what I needed.

Debt steadily increased with job loss, phoned these guys up and they acted as the middle man of sorts. Advice was spot on, and the plan they set up along with the budgeting was extremely helpful. Reviewed on: 5th August 2021

Help when it's needed most

I have been with StepChange for over 6 years and they have always been there to support me. They do not judge and they keep all the stress away by giving accurate, timely and friendly advice. Reviewed on: 5th August 2021

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