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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helpful

Takes a lot of stress away helps you to find out how got into det how mange a way out Reviewed on: 5th August 2021

Helper

Gave me a lot of help and guided me with my finances Reviewed on: 5th August 2021

Great company

Great company always willing to help you with your debt problems Reviewed on: 5th August 2021

step change changed my life

we were in a lot of trouble and i thought i would lose everything but they where very calm and talked us through everything and everything is ok now and I'll be debt three in a few years Reviewed on: 5th August 2021

friendly helpful understanding

do not judge you fast friendly service Reviewed on: 5th August 2021

Help and guidance

Step change have helped me so much, with me every step of the way, nothing was to much trouble for them , I dont know where I’d be now without Step change, fantastic work , Thank you. Reviewed on: 5th August 2021

Help me a lot

without stepchange my life would have been not worth it Reviewed on: 5th August 2021

Excellent service life-changing

After getting in over my head stepchange have been fantastic sorting out affordable payments to my creditors so I am able to sleep better at night without the worry if any debt hanging over me which I couldn't afford Reviewed on: 5th August 2021

Amazing help

They were the only ones taking the time to listen to me and my financial situation. Thanks to them I can now live a stress free life. My debts are being dealt with. Reviewed on: 5th August 2021

The best thing I ever did!

I wish I had approached Step Change 20 years ago. They have literally changed my life. I have never felt judged and always spoken to staff who are friendly and supportive. Reviewed on: 5th August 2021

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