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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life saving

When mental health is on all our minds Step Change eased my worries. Reviewed on: 5th August 2021

My Debt saviour

But for step change, l would have been in bankruptcy with all its implications. Reviewed on: 5th August 2021

Lifeline

Step change is a life changing organisation, it help me get my life back on track, when all seemed lost, a helping hand, truly dedicated staff who have been so helpful no matter what my situation. I would recommend Step change to anyone in financial hardship and debt. Thank you Step change. CA. Reviewed on: 5th August 2021

Peter

Really helpful company. I happy that I decided to ask them for help. Reviewed on: 5th August 2021

amazing company

I have been so worried about my financial situation however stepchange has helped me so much and feel like I can breathe again Reviewed on: 5th August 2021

Made a seemingly impossible situation work out ok

We got ourselves into some serious debt with loans and credit cards which we were managing by transferring the debt to interest free options, but then covid tripped us up when everything changed and we were sinking fast. Stepchange were brilliant and sorted everything out for us so we can still pay back what we owe but at an affordable rate. Would definitely recommend. Reviewed on: 5th August 2021

Stepchange has saved me!!

My Debt was out of control and i couldn't cope anymore. i contacted stepchange and i instantly felt supported. So much weight has been lifted off my shoulders and has give me my life back Reviewed on: 5th August 2021

Amazing friendly helpfull

Scared and struggling with my debt and step change made it easier and helped me sort everything out…highly recommended! Reviewed on: 5th August 2021

Very helpful and ubderstanding

helped solved a problem that i was extremely worried about Reviewed on: 5th August 2021

Amazing service

Amazing customer service and support. Very polite and caring. Never judge, always there to answer questions. Reviewed on: 5th August 2021

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