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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing

Always helpful, brilliant and excellent customer service and understanding. Reviewed on: 5th August 2021

Life saver

Without step change I would still be feeling lost, scared and not having any control of finances and more importantly it gave me back a life. Reviewed on: 5th August 2021

Perfect service

A lifesaver and amazing customer service Reviewed on: 5th August 2021

Very helpful and reassuring

I found StepChange to be very helpful, friendly and reassuring, easy to talk to and never once did I feel I was being judged. Reviewed on: 4th August 2021

Been with Step Change for a number of years, without any problems. problems

Once your are with Step Change it feels like a weight has been taken of your shoulder. Reviewed on: 4th August 2021

Changed our life for the better

After years of having credit cards and our bank arranging consolidated loans. Thinking they were helping us, until it got to an unmanageable state. Step change helped manage our debts over 10 years ago, there is now light at the end of the tunnel. Thank you Step Change. Reviewed on: 3rd August 2021

A few mistakes.

Some teething problems at first. They have been fine since Reviewed on: 3rd August 2021

never give up talk to StepChange first

With the death of my husband and the loss of his income, i found myself unable to meet and cope with our joint debts. Frantic and having no impartial person to talk to, it was suggested i talk to StepChange, this i did. StepChange listen to me about my financial difficulties, then advised me on possible solutions. i decided on a DMP and from that day on i saw a debt free future again. With StepChanges valuable and friendly help, my life is now less stressful. I can't thank StepChange enough. Reviewed on: 3rd August 2021

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A great debt help company

I think Stepchange and their staff are awesome! They are extremely helpful, non judgemental and are willing to help you in way that they can. Reviewed on: 3rd August 2021

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