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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16841 reviews)

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4.92

Based on 16,841 reviews, last reviewed 24th May 2026

102250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service and communication. Great service and communication. Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16841)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A great debt help company

I think Stepchange and their staff are awesome! They are extremely helpful, non judgemental and are willing to help you in way that they can. Reviewed on: 3rd August 2021

There when needed.

I got into debt through no fault of my own, but Stepchange were incredible in dealing with my money problems, and spoke to my creditors to come to a fair and affordable payment. They were there when I needed them with great advice, and no judgement. I will be forever grateful. Reviewed on: 2nd August 2021

A life saver; literally

With chronic health problems and encircling debt I was sinking slowly into very much dark place. Like most people I left it to the last moment to deal with the debt having deluded myself I had things under control. Having come clean about the dentist was my brother that suggested I contact Stepchange. I was very apprehensive thinking them to be either judgemental and aggressive, or profiting in some way from my debt; I couldn't have been more wrong! The staff were friendly and professional keen to help get things sorted out. I have never felt rushed or belittled and with internet access I still remain in control of my account but with the support and guidance by the staff at StepChange. They provide a broad umbrella from under which one can breath again, and explore available options in a professional and calming environment of reduced stress and anxiety. . They are always there to answer questions and explain anything one doesn't understand. Their website is very clear to understand as is ones personal debt management quite a miracle of many stats. I cannot thank and praise them enough!! Reviewed on: 2nd August 2021

Peace of Mind

Care, empathy, loyalty: The MOTHER of all Debt Management companies. Because that's how it feels, like your Mother is there for you Reviewed on: 2nd August 2021

Wondeful People!

Due to mental health problems, I had been stuck doing jobs that paid little more than minimum wage for nearly 20 years, and had run up humongous credit card debts. Even though I hated my job, I carried on working for nearly three years after I claimed my State pension and started paying off my debts, but in the end I just couldn't cope anymore and lost my job. I was terrified I would end up homeless and living on the streets (aged 66) and really seriously contemplated suicide. Fortunately, a friend recommended StepChange and I honestly think they saved my life! Reviewed on: 1st August 2021

Friendly and helpful service

Step change are friendly and very understanding, and provides a great service that put their clients at ease, taking the stress out of a difficult situation. Reviewed on: 1st August 2021

Very helpful

Excellent customer care, helping me put all my debt worries to the back of my mind Reviewed on: 1st August 2021

Excellent service

Extremely helpful and understanding Reviewed on: 1st August 2021

Great service

From the binging to setting everything up Step change are very helpful and understanding they have changed our lives Reviewed on: 1st August 2021

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