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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16841 reviews)

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4.92

Based on 16,841 reviews, last reviewed 24th May 2026

102250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service and communication. Great service and communication. Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16841)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

How Step Change changed my life

Each month when I got paid within a week I was back in my overdraft, such was the amount of debt I was in. Step Change has lifted this weight from my shoulders and for the first time in many years I actually have some money left before pay day!! Thank you. Reviewed on: 1st August 2021

The professionalism and support I have received from the whole Step Change staff family has been above and beyond my expectations.

They're always very supportive, listen to your worries and anxieties. Never pressure you and proffer most affordable options without prejudice. Reviewed on: 1st August 2021

Brilliant service

Great customer service & very helpful advice. Reviewed on: 31st July 2021

If I had known 10 years ago

I only found step change once I was hemorrhaging cash faster that it came in. I look back 10 years and wish I had found this helpful and friendly bunch of people at that time. I would be clear of my debt and the card companies would be thousands of pounds worse off. The support you get is calming and makes life possible to enjoy again. Thanks stepchange Reviewed on: 31st July 2021

Changed my life.

I was left in a lot of debt by an ex,and I was at my wits end until I found step change. Reviewed on: 31st July 2021

Life saviours

Step change helped me when at my most vulnerable and desperate times. At risk of loosing everything, they guided me in a way to pay something to all my creditors and manage my household budget so that we could afford bills, food and clothes. Much appreciated. Reviewed on: 31st July 2021

They are a great company

They have been wonderful and really helped me though a very difficult time. I am now on track and sorting myself out with a lot of help from them Reviewed on: 31st July 2021

Put my mind at rest when I contacted Step Change

I was always treated with care and respect from the first time I contacted Step Change. I have followed a Debt Management Plan and am near the end of it now. Thank you Step Change. Reviewed on: 31st July 2021

StepChange helped me a lot when I lost my partner

Its a difficult circumstance to go through - loosing one's life partner and then having to deal with all expences and debts on your own. StepChange helped me deal with my creditors and prioritise my payments, so at least I had a peace of mind on that front! Thank you :) Reviewed on: 31st July 2021

Kind , informative and non judgemental

Step change saved my bacon at a very difficult time when I thought I would literally sink not swim. Thank you Reviewed on: 31st July 2021

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