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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Professional

I’ve been guided by Step Change now for years and nearly complete and debt free. They’ve been an enormous support. Reviewed on: 29th July 2021

a wonderful service they really helped in time of need

good service when i thought there was no way out of debtthey were there for me Reviewed on: 29th July 2021

HELPFUL & UNDERSTANDING IN TIMES OF DISTRESS & DIFFICULTY

I HAD TO CONTACT THEM AFTER BEING HASSLED BY A CREDIT CARD COMPANY RE MY "PERSISTANT DEBT" AND THEY PUT ME AT EASE, HELPED ME AND TOOK TIME TO EXPLAIN WHAT WOULD HAPPEN AND HOW THEY COULD HELP. Reviewed on: 29th July 2021

Compassionate service

Everyone at Step Change is patient and caring in their advice. They help alleviate the stress of debt management. Reviewed on: 29th July 2021

Step Change Helped Me

Personal: Step Change helped me with my debt(s) which, they did in a compassionate way but very professionally. Reviewed on: 29th July 2021

Very Helpful!

When I needed advice and a solution to my query, they were there to offer this Reviewed on: 29th July 2021

A life changing organisation

I was struggling with 16 grand of debt - robbing Peter to pay Paul every month and stressed beyond belief. I found stepchange who helped me deal wit all my debts and set up an affordable payment plan. This month I make my final payment and will be completely debt free for the first time since I was a teenager - I am now 52. The difference this organisation has made to my life is monumental and I recommend them to people all the time. Reviewed on: 29th July 2021

Excellent service

My title says it all. I have nothing more to say. Reviewed on: 29th July 2021

Life saving

I can actually function now the enormous weight was lifted from our shoulders in 2012 Reviewed on: 29th July 2021

Dignity

When I contacted Step Change they listened to me and were empathetic to my situation. I was depressed and feeling like I had failed in life however they were respectful and the experience was better than I expected. Reviewed on: 29th July 2021

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