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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Best phone call ever made

The day I called Stepchange was a life changing they helped me sort out my money. Who to pay first and talked to the bank made a payment plan for me. I was at my wits end and didn't know what to do. A big Thank you to them. Reviewed on: 29th July 2021

Peace of mind

Since working with Step Change, I have managed to start sleeping at night. I have been able to feed my children without fear, I have started eating lunch again. Step Change have given me my present, future and some good memories. Thank Step Change. Reviewed on: 29th July 2021

100% helpful

Every step of the journey with stepchange so far has been the most helpful experience. I have felt like someone was genuinely listening to me and trying to help me find a solution. Reviewed on: 28th July 2021

Helpful and patient

I have always found Step Change very helpful, patient and understanding in my dealings with them. Reviewed on: 28th July 2021

Stepchange review

Stepchange have been a great help to me over the last four years, they are non-judgemental and understanding. Reviewed on: 28th July 2021

Nothing but help

Help with no judgement from very knowledgable people Reviewed on: 28th July 2021

Thank You StepChange

I was over 10k in debt and with the help of StepChange I have managed in 36 months to clear it. They were very friendly and approachable. A great help. Thank you. Reviewed on: 28th July 2021

The Best

Very helpful not judgemental caring , I don’t no what I would of done with out this amazing team of people Reviewed on: 28th July 2021

Help when you need it

Needed help when hubby left me , I am so happy with the help and support I received Reviewed on: 28th July 2021

Financially life saving

I was in dark place but stepchange threw me a lifeline to get me to the light so thank you all at stepchange Reviewed on: 28th July 2021

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