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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent

Stepchange really help my situation don't know what my future would have been without them Reviewed on: 26th July 2021

Simple, Friendly, Free

It's easy to set up, the staff are friendly & not judgemental, the online portal is easy to use. I've been a member for years & have always been happy with the service. I like that it's a charity so they're not taking a fee which in turn helps you pay your debts off quicker! Reviewed on: 26th July 2021

Outstanding service

This company has demonstrated professionalism with an outstanding knowledgeable caring approach with a calm and an easy understandable fashion. Without SC i would not have been able to start turning my life around. My debt to SC is gratitude. Reviewed on: 26th July 2021

Very Good support

They have helped take a load of stress out my life Reviewed on: 26th July 2021

Debt solution

For 3 years I was in debt to my eyeballs then I found out about step change and it all changed when I was put on a debt management plan. Since then my finances have become manageable. Reviewed on: 26th July 2021

Life changing

The help and support was life changing. The staff were friendly, efficient and non judgemental. It was a huge relief to talk to them. Reviewed on: 26th July 2021

Dmp

Went on a dmp with Stepchange and their services have been great they make it easy to go debt free and I can always talk to their customer services if I have a query , so far I have halved my debt in just under a year , looking forward to being debt free thanks to Stepchange!!! Reviewed on: 26th July 2021

Turned my life around

Step change have been so helpful and every problem I have had has been resolved with patience and understanding Reviewed on: 26th July 2021

Excellent service

I would recommend stepchange to anyone the staff are very friendly and helpful. Reviewed on: 26th July 2021

A Great Charity

We were in a desparate situation and through the expertise and kindness of this team we were given peace of mind and help that has changed our lives. They gave us a working solution to continue to pay our debts but also our regular bills and put food on the table. Would recommend stepchange charity to anyone who needs help with their debt problems. Many thanks StepChange Reviewed on: 26th July 2021

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