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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

BEST DMP COMPANY

Step Change has efficiently assisted me to survive despite my debt problems. Thanks very much. Reviewed on: 26th July 2021

Life Savers

Before I contacted Stepchange I was suicidal. I couldn't cope with my debt and could see no way out. Stepchange showed me that all was not lost and gave me the help and tools I needed to put my life back on track. They gave me control back in my life and steered me on a path to becoming debt free. They took all the weight from my shoulders and contacted my debtors with offers of payments and anytime I have a problem or need advice they are always there to support me. Reviewed on: 26th July 2021

A very helpful and professional service.

I was at wits end. I was having anxiety attacks. I saw no way out. Found out about stepchange from a mate. Been with them for years. Any issues I phone them up. No more worries. I can live. Brilliant service. I would recommend them to anyone in dire need and stress from debt. Reviewed on: 26th July 2021

Very good

The guys at step change have really helped me in a big wsy Reviewed on: 26th July 2021

Life saver

Before StepChange helped I could not see a way forward. My husband and I were burying our head in the sand. Now we are in a much better place repaying all our debts and managing to live life and learning how to budget and stick to it. The staff have always been so understanding and none judgemental and very reassuring, and it's hard to ask for help. We are so glad we did and we are £15000 of paying £56000 debt! Amazing feeling THANK YOU STEPCHANGE Reviewed on: 26th July 2021

StepChange Saved Me

StepChange have held my hand through one of the most difficult times of my life and helped me to feel safe. They are kind, understanding and non-judgemental, and really want to help. I can't thank them enough. Reviewed on: 26th July 2021

Brilliant

They offer a fantastic non-judgemental service Reviewed on: 26th July 2021

Great staff

Goes without saying,staff are great and will go through it with you calmly Reviewed on: 26th July 2021

Peace of mind

I am no longer stressed or dreading the post or my phone ringing. I call to step change I was reassured staff was calm. I didn’t feel I was being judged or a failure. I was supposed to look at my finance and plan for the first time how to pay towards my debts without running up others including my household bills. Step change managed the contact with my debtors. I know sleep at night. Thank you so much step change. Reviewed on: 26th July 2021

Great service

stepchange as been great dealing with my situation very friendly staff always there if you need them highly recommend Reviewed on: 26th July 2021

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