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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brillant - help for everyone

Just to Say Thank you for The Service and help to make the BIG STEP CHANGE BIG BIG THANK YOU Reviewed on: 25th July 2021

Took the stress away

Its helpful to know all your bills are looked after in one monthly payment Reviewed on: 25th July 2021

Took my stress away!

Step Change helped me to manage my debts, by doing a budget, I could see clearly what I owed and what I could reasonably afford to pay back. If at any time there was anything that worried me, again, I just called them and they always put me at ease and advised me through it. I could not have managed without them. Reviewed on: 25th July 2021

Years of help and support

Iv been receiving help and support for over 20 years thank you so much Reviewed on: 25th July 2021

Help when I needed it

Step Change helped me when I was really struggling and it was affecting my whole life, seriously affecting my mental health. Thank you for rescuing me Step Change. Reviewed on: 25th July 2021

Great Service

Great Service, over the phone. Explained thoroughly my options. Reviewed on: 25th July 2021

Life saver

If I hadn't had Step Change recommended to me by The CAB. I doubt very much whether I would be alive today. They were so easy to talk to and have been perfect ever since they came up with my life saving debt package. Thanks Step Change are my saviours Reviewed on: 25th July 2021

Do not judge.

Step change for us has been a life saver, they are helpful, understanding, always polite and don't judge you. I cannot thank them enough for the help they have given us. Reviewed on: 25th July 2021

Wish I had heard of them earlier

Fantastic service. I was struggling with debts and this charity helped me so much. I can't thank them enough. They really are the best Reviewed on: 25th July 2021

Excellent customer service

I would not have had the courage to sort out my debts with my creditors if it wasn't for Stepchange. They have helped me turn my life around and I know that they are there if I need help and support. Reviewed on: 25th July 2021

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