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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brilliant service

They are knowledgeable, understanding, compassionate..a good company to get help from Reviewed on: 25th July 2021

Saved my life!

I cannot express how much Stepchange have helped me. After months of worry, anxiety and stress, they helped me manage my finances and gain control of my life, I am paying my debts and do not feel the need or want credit. And whenever I have any concerns or worries, they're always there to help. I cannot thank them enough! Reviewed on: 25th July 2021

Excellent company

Excellent company helped me so much whem I was at lowest point so easy to talk to and they don't judge Reviewed on: 25th July 2021

A Helping Hand

with StepChange advising and helping the peace of mind that comes with this assistance is priceless to your state of mind, family and relationships. Can't thank them enough Reviewed on: 25th July 2021

Helping our family survive crippling credit card debts

If it wasn’t for Stepchange, I don’t know where my family and I would be right now. It doesn’t bear thinking about. Previously I had allowed the banks to automatically raise my credit limit, unchallenged, until I was caught in a never ending downward spiral of debt. The banks knew what they were doing, while I wasn’t cute enough to carefully manage what they had given me. Stepchange have proved to me for 6 years now, managing my debt and budgeting, that there is nobody better to turn to when you can no longer cope with the burden of your debts. Stepchange are angels, nothing less. I am a long way from clearing my debts but because of them I know how to budget, how to pay off debts and, more importantly, how to get by in the face of financial adversity. Thank you. Reviewed on: 25th July 2021

Empathic, practical advice

Always reassuring, knowledgeable staff, really help if you're in a hole Reviewed on: 25th July 2021

Debt problems made easier

If you’re worried about debt Step Change will help you through. After a while you’re in control and can get back to living your life. Reviewed on: 25th July 2021

Supportive, professional service

At a stressful time the support given was genuine, not judgemental, professional and knowledgable. Reviewed on: 25th July 2021

Taken the worry away now no threatening letters from creditors

Step Change always there to help if needed and very fair Reviewed on: 25th July 2021

Does what it says on the tin

I was sorted in a matter of hours! Always friendly staff Reviewed on: 25th July 2021

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