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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Without a doubt.

I am with stepchange, without these people, I dont know exactly how I would manage. They have made my daily life easier to live, and also helping my mental health. When I have to contact them, they are so understanding, and extremely well mannered time to listen and advise . Absolutely Incredible Team . Reviewed on: 25th July 2021

Stepchange

Stepchange helped sort out my debt problems and ended my sleepless nights. Reviewed on: 25th July 2021

Excellent

Extremely helpful good sound advice always given Reviewed on: 25th July 2021

They are the best in hard times of our life.

It was hard only leaving with debts. Step change was recommended by one of the lenders. From the very first day they keep me giving great comfort mentally and in real life. Reviewed on: 25th July 2021

A lifeline when I did not have one

Stepchange really were a lifeline when I needed help following a divorce. Can't thank them enough. Reviewed on: 25th July 2021

A god send!

I have found the service so very helpful, professional and non-judgemental. I would highly recommend this service to anybody with financial difficulties Reviewed on: 25th July 2021

Amazing

They are amazing, nothing is to much trouble. Reviewed on: 25th July 2021

Life savers...

Helped my family at a very difficult time...Helpful & professional... Reviewed on: 25th July 2021

Life changing

After years of struggling with spiralling debts and feeling there was no end in sight, Stepchange has given me hope and removed the worries that I had! It’s a great charity. I cannot sing their praises enough. Reviewed on: 25th July 2021

Stepchange is effective efficient and friendly

I can only praise the work of Stepchange for people in financial difficulties they pick up quickly and are always there to advise and help Reviewed on: 25th July 2021

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