Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16855 reviews)

View other StepChange products

4.92

Based on 16,855 reviews, last reviewed 27th May 2026

102900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking control Having got myself into debt ,the realisation of this was very stressful. Getting in touch with Stepchange was the best thing I could have done. They h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16855)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

More helpful than you could ever imagine

Stepchange are the friendliest and most helpful people I’ve dealt with before. Their apathy and kindness shown to your financial situation is incredible. When I first discovered who they were and spoke to them they put my mind at ease and took the financial weight off of my shoulders. So grateful for them and the help their customer service reps show all the time Reviewed on: 23rd July 2021

I don't think I could survive without help

Absolutely excellent customer service, always helpful. Made my life so much clearer Reviewed on: 23rd July 2021

Brilliant kind understanding

Stepchange are life savers , without there help I would not be here today,words can't say the help they give. Reviewed on: 23rd July 2021

Excellent Debt company

Me and my partner were in debt and didn’t know where to turn. We were told about StepChange and life is so much better now. A massive weight was lifted off our shoulders what an amazing personal service StepChange has provided 10 out of 10 Reviewed on: 23rd July 2021

Best ever

I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021

Customer service

One of the best organisation, I was really stressed about my debt but they always helped and support me. Reviewed on: 23rd July 2021

step are the best

Step have been very helpful throughout my financial difficulties. Reviewed on: 23rd July 2021

Great service

So supportive and helpful, explain everything Reviewed on: 23rd July 2021

Step Change saved me I was so depressed

I was so depressed and left with a huge Debt from a boy friend who conned me . Step Change saved my life and I am coping really well now Reviewed on: 23rd July 2021

Brilliant

Absolutely saved my life - I was in uncontrollable debt and step change have helped me get it under control Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Collection
from Advanced Collection Systems 3.31 from 5 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub