Swiftcover Reviews

  Ratings based on 42 reviews       Last review 8 months ago    

Swiftcover's sole source of business is the internet. Smart Money People is the place for Swiftcover reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Swiftcover Review Insight

What are people saying in their reviews?

Customer Service

64% of feedback is Product related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: App

Home Insurance

Fantastic

Fantastic service today, woke up to boiler not working, I rang as we are covered by home assistance. I spoke to Chloe who was very helpful and reassuring. Within 3 hrs my knight with a toolbag Ross Dovey from Nationwide Heating, came to fix the... Read more

Fantastic service today, woke up to boiler not working, I rang as we are covered by home assistance. I spoke to Chloe who was very helpful and reassuring. Within 3 hrs my knight with a toolbag Ross Dovey from Nationwide Heating, came to fix the boiler!!! He put in a new circuit board and we are back up and running!
Thank you so much x

Reviewed on 11th February 2021
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mandy
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Car Insurance

Very good

Not had any problems with this company, a good one

Reviewed on 31st August 2019
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fashionfreak12
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Car Insurance

Swift Service

From website to payment taking out motor insurance has never been so easy.

Reviewed on 8th August 2019
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Marionc
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Home Insurance

Quick and easy

Did a wee online quote and bought my insurance online - quick and easy - no messing about!

Reviewed on 30th July 2019
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DianeMargaret
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Car Insurance

simple to use

simple to set up, great price and fab customer service

Reviewed on 4th July 2019
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chg82
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Car Insurance

please dont bother

please don`t bother unless you want unbelievable stress and frustration costing you a lot more money than your cheap quote, in the event of a claim your adviser when telephoning will tell you one thing, and when the claim is settled your the one very... Read more

please don`t bother unless you want unbelievable stress and frustration costing you a lot more money than your cheap quote, in the event of a claim your adviser when telephoning will tell you one thing, and when the claim is settled your the one very much out of pocket,
I would rather stab myself in the eye with a screwdriver than use this company again

Reviewed on 29th September 2017
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Anthony Rosser
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Car Insurance

AVOID AVOID

The insurance company is a crap!!! Was hit while stationary in my car by other driver - and my premiums gone up £300!!! For not my fault accident!!! That's a joke! Been told that even if it's not my fault I am more likely to get in the accident in the ... Read more

The insurance company is a crap!!! Was hit while stationary in my car by other driver - and my premiums gone up £300!!! For not my fault accident!!! That's a joke! Been told that even if it's not my fault I am more likely to get in the accident in the future!!!! I WAS STATIONARY!!!! Have 10 years NCB... jokers. Moved to other insurer and paying much less... will cancel home insurance as well as it has gone up by £100 for no reason...

Reviewed on 20th September 2017
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Arthur
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Car Insurance

Yearly price hikes

Using this provider for a few years with automatic renewal I became aware that each year the premium rose considerably. I cancelled my renewal this September and changed insurers with a saving of over £90. I am an experienced driver with over 50 years ... Read more

Using this provider for a few years with automatic renewal I became aware that each year the premium rose considerably. I cancelled my renewal this September and changed insurers with a saving of over £90. I am an experienced driver with over 50 years of driving experience so there is no excuse for such discrepancy in various premiums.

Reviewed on 13th September 2017
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Ken Read
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Car Insurance

Easy, but haggle !

Great for first 2 years, nasty shock on 3 rd year quote, so shopped around and they beat my best quote!

Reviewed on 13th September 2017
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Leo Colman
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Car Insurance

Easily done

Typical of insurers these days - an online process where you either leave or take the quote if acceptable

Reviewed on 19th July 2017
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john Weaver
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Car Insurance

Very helpful and swift

The team are very helpful and will go the extra mile for you My dad is delighted with his cover and they sort out any issues really SWIFT Would recommend

Reviewed on 16th July 2017
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Rita murray
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Car Insurance

Average delivery and customer service

certainly not swift at all. Try to avoid paying out where possible

Reviewed on 4th July 2017
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Anonymous
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Home Insurance

cheap and easy to use

it was cheap insurance paying £48 for 12 months contents insurance cover.

Reviewed on 4th July 2017
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Michael Andrews
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Car Insurance

Terrible Claims Service - Avoid this Company

No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got... Read more

No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got answered - joke of a company - avoid

Reviewed on 31st May 2017
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Richard
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Home Insurance

Crooks!

Rubbish company, daughters ceiling fell down, swift cover not interested, not covered and don't seem to be covered for anything unless your house brand new!

Reviewed on 28th February 2017
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Anonymous
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Car Insurance

Cheaper than Tesco

I used Tesco for years for car insurance before realising I could get it so much cheaper with Swift Cover. In this case the Tesco saying of every little helps really didn't apply

Reviewed on 27th February 2017
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Sammy Williams
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Car Insurance

Appalling customer service

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was... Read more

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!!

Reviewed on 11th November 2016
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Melissa Dunn
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Car Insurance

About as much fun as reconstructive rectal surgery

I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a... Read more

I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of cancellation. If I want to take it out again I have to pay the deposit again!!!!!) They don't return customer phone calls and hold times to speak to someone are very long. They hide their telephone number on their website to make it difficult for customers to call in. They are slow to reply to emails. Very bad experience dealing with this company and have since gone with the RAC who actually provided a much better deal which included breakdown cover.

Reviewed on 27th October 2016
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Spike Patching
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Car Insurance

simple

simple no hassle to use love the website and the ammendments I can make myself therefore saving money on administration fees

Reviewed on 16th October 2016
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Louise Butler
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Car Insurance

Swiftcover (AXA) AVOID

Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and... Read more

Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was settled in the end but not before my partner opted to take it to court. My own hiked premium this year encouraged me to look at the market. My Swiftcover (part of the AXA group) policy did not include Personal Accident, Legal Assistance, Courtesy Car, etc. but I found alternative cover which included all these for a much lower premium. My main issue occurred when I wanted to cancel at the renewal date (they do automatic renewals). Despite it being an online policy they don’t allow you to cancel online so you have the hassle of calling to discuss. I cancelled the policy and received a confirmation e-mail and took out the new policy elsewhere. At the renewal date I received a text from Swiftcover saying “Good news! You’re Swiftcovered again! Thank you for choosing us again”. I was straight on the case and they had indeed charged the whole premium to my credit card. I see this as pure theft and they refuse to make immediate repayment saying we have a 7-day refund policy!! Again, every communication is from a different person. AVOID AT ALL COSTS or you’ll regret it in the end.

Reviewed on 13th October 2016
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Paul Campbell
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