Tandem Reviews

Expect big things

These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings'...

These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings' which sounds fantastic! Really can't wait to see what they've got planned for next year.

JohnLevel 1

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Amazing card

I am really enjoying using it..useful, efficient and handy. I travel a lot and this is what I need

MandrucaLevel 1

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Terrible

Avoid at all costs, especially if you're young and inexperienced with credit!

benpattersonLevel 1

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Terrible Company

Terrible terrible...

Terrible terrible company!
I applied online and received no confirmation email.
3 days passed and no communication at all.
I spoke to them on the app and they took 3 days to reply (They are supposed to be an app only company) What a joke!
They then asked me to send photos of my drivers licence, utility bill. That wasn't good enough - they wanted a photo of my passport.
Another week has past and I have heard nothing still. They ignore my messages constantly.
Eventually I got through to them on the phone. They all sound like a bunch of amateurs who have no idea what they are doing. They advised an offer letter has been sent to me ...10 days ago!!!! I've received nothing!

I thought this card being an app based product would be a good alternative to the Halifax Clarity card. How wrong was I!

They are failing at what is supposed to be the main attraction of the product!

STAY AWAY FROM THIS POOR POOR COMPANY.

I suspect any problems with purchases and the customer would be left high and dry!

Dave GreenLevel 1

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Good Travel card

Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral ...

Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral https://tandem.mention-me.com/me/referee/registerko/22800251/98124187/er/026bb63ba9b39f404a72c1f1865ca17af61f1829/fb/cw?epr=1

Matthew ColemanLevel 1

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A great Cashback Card and recommended on MSE

I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not ...

I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not a bad thing

Peter LittletonLevel 1

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toxic card and customer service

Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. ...

Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. Constant abuse and stress. Hell on earth. Never touch this toxic organisation. Many regrets guaranteed.

maxLevel 1

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A rewarding experience

As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their...

As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their app is functional. As a "co-founder" (a.k.a. early adopter) I feel involved in their community of users/customers, and appreciate the way Tandem engages with us.

PeteLevel 1

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Perfect, if only...

Great card, to use abroad and at home. Would be perfect, if i could use Samsung Pay with Tandem

Paddy RLevel 1

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Tandem cashback no foreign transaction fees

straightforward online application. card received promptly. used in UK and abroad with cash back on every purchase over £1.00.  friendly in app customer support. 

AnonLevel 1

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Best uk travel card!

Definitely gives me the best exchange rate when travelling abroad AND cashback! Absolutely the best

MoniLevel 1

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The credit card allrounder

Solid start with the credit card and the Tandem team listen and respond to their community. High hopes for what's in store if they can stay true to their purpose.

johannesLevel 1

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Customer focused

Tandem is still very much in their development stages but very helpful and customer focused

MhieldLevel 1

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New, open to feedback and listening

Awesome new product, friendly helpful staff. Watch out old timers the future is coming!

AnonLevel 1

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Very basic

App is very basic but never crashes and provides all the information I need.

David Level 1

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Great customer service

In app chat works very well. Telephone answered promptly by friendly knowledgable staff.

David Level 1

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Simple but very effective

I've found a credit card which adds value from a company which wants to listen.

Graham ButlerLevel 1

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Good credit Card

Good as it offers free use abroad at the Mastercard Exchange Rate plus a reward 0.5% cashback for purchases.

Ciaran BrooksLevel 1

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Mixed feelings

It has some industry-leading features but is backed by old-fashioned account management, long wait times for internal support (if they can ever help at all) and a flakey, very basic app experience. Regardless of features (cashback, no foreign exchange...

It has some industry-leading features but is backed by old-fashioned account management, long wait times for internal support (if they can ever help at all) and a flakey, very basic app experience. Regardless of features (cashback, no foreign exchange fees) I have not been able to recommend to anyone in good conscience. .

JPLevel 1

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All-round winner

With super-cheap, no-fee transactions while you're abroad, and cashback on all transactions, home and away, the card is a winner. And it's backed up by a really useful, real-time app, to monitor your transactions. You even know, immediately, what a...

With super-cheap, no-fee transactions while you're abroad, and cashback on all transactions, home and away, the card is a winner. And it's backed up by a really useful, real-time app, to monitor your transactions. You even know, immediately, what a foreign transaction cost you in GBP too!

Big_GLevel 1

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