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Tandem Reviews

Ratings based on 370 reviews Last review 5 months ago
4.73 / 5Amazing overall rating

Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase...

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Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Tandem Reviews (370)

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17th May 2019

Appaling customer service

After three months after applying for a credit card, and with me trying to regularly chase the team, who only send generic responses, I got a response "Unfortunately due to a system error we have been unable to push through your...

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After three months after applying for a credit card, and with me trying to regularly chase the team, who only send generic responses, I got a response "Unfortunately due to a system error we have been unable to push through your application."
Can't apply for another credit card as it will be too many credit checks in a short space of time.

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16th May 2019

Brilliant Travel and Consumer Accesory

I obtained my card a couple of years ago and use it to purchase virtually everything amp pay back every month. I get cash back on purchases and use it all the time abroad when I travel. I went to Madagascar and put a credit of cash on my card and was...

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I obtained my card a couple of years ago and use it to purchase virtually everything amp pay back every month. I get cash back on purchases and use it all the time abroad when I travel. I went to Madagascar and put a credit of cash on my card and was able to draw cash from cash machines at a much higher rate than changing cash with no charges. Similarly any where I travel I use the card wherever I can and get a higher rate of exchange on purchases. The fact that you get an instant notification with the phone app when you make a purchase reduces the potential for fraud, along with a verification pin to your phone for online purchases. I genuinely can not recommend it highly enough for both value and service!!

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13th May 2019

Excellent exchange rates and money back

Got a Tandem CashBack credit card for overseas travel as the advertised FX rates looked very good and the bonus of 0.5% cashback. Was so impressed I stopped using my other cards. App is great for tracking expenditure too and gives instant...

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Got a Tandem CashBack credit card for overseas travel as the advertised FX rates looked very good and the bonus of 0.5% cashback. Was so impressed I stopped using my other cards. App is great for tracking expenditure too and gives instant acknowledgement of expenditure to my smart phone. I love it.

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13th May 2019

Best credit card ive ever had!

Been with Tandem now for 6 months, really competitive savers rates as well as good cash back rewards that are issued monthly. The app works well however i do agree that there are some areas where improvements need to be made. From what i have...

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Been with Tandem now for 6 months, really competitive savers rates as well as good cash back rewards that are issued monthly. The app works well however i do agree that there are some areas where improvements need to be made. From what i have experienced of Tandem I am sure they are looking to improve the app.
In terms of customer service, ive called them up and they answered within few rings during peak time. Also contacted them on messenger and have been extremely helpful.

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