Tandem Reviews

  Ratings based on 435 reviews       Last review 6 months ago    
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Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase...

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Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Tandem Review Insight

What are people saying in their reviews?

Customer Service

50% of feedback is Product related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: App

App

Saving made easy

Tandem takes the hassle out of saving with their round-up feature, which rounds up to the nearest pound any money you spend using linked accounts and credit cards. It then subtracts that amount from your bank account each week and keeps it safe,... Read more

Tandem takes the hassle out of saving with their round-up feature, which rounds up to the nearest pound any money you spend using linked accounts and credit cards. It then subtracts that amount from your bank account each week and keeps it safe, allowing you to save small amounts for a rainy day.

Reviewed on 7th July 2020
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willjamesc
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Credit Card

Genuinely helpful company.

I've been with tandem for two years I think now and they're my main of 3 credit... Read more

I've been with tandem for two years I think now and they're my main of 3 credit cards.
The app is easy to use with a response by an operator usually within minutes during opening hours. Easy to pay the balance with direct bank transfers, something none of my other cards use, which means the balance is paid instantly, no waiting for 1-2 working days.
They've helped me throughout a time where I was involved in an accident and couldn't afford to pay my bills whilst on statutory sick pay, didn't penalise or constantly call or write asking why I couldn't pay, took a quick message on the app to update them and they couldn't of helped more.
To recently when I made a transaction which turns out to be a fraudulent one, they explained the whole process when I realised and reclaimed my money for me.
One thing I've learnt from them is of youre after a company that actually cares about its customers, isn't pushy with sales, and has staff that listen and don't just write automated responses then pick tandem. For me it's a no brainer.

Reviewed on 28th June 2020
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Shane hall
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App

People use it as a dating app

I've had lots of guys pretend to be interested in learning the language but after a while it turns out that they are interested in me, not the language.

Reviewed on 12th June 2020
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Michael Webb
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App

Surprising savings

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high... Read more

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

Reviewed on 22nd May 2020
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chakrazen
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App

Surprising savings

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high... Read more

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

Reviewed on 22nd May 2020
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chakrazen
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App

Great funds on purchases

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high... Read more

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

Reviewed on 22nd May 2020
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chakrazen
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Credit Card

Rubbish service

Had my card declined and then received Text saying that until I agreed 6 fee my card would not work. Shameful treatment of customers. Check out their FB page for further comments by their customer base

Reviewed on 10th March 2020
Karen Boutros's avatar
Karen Boutros
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App

Good savings opportunity

Good interest rates available, your money is safe and secure with tandem whilst also earning better than average interest rates in exchange for agreeing to a fixed term for savings yo be held by them. Tandem keep you informed along the way and pay out... Read more

Good interest rates available, your money is safe and secure with tandem whilst also earning better than average interest rates in exchange for agreeing to a fixed term for savings yo be held by them. Tandem keep you informed along the way and pay out interest upon maturity of fixed term.

Reviewed on 9th February 2020
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Fiona sutherland
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Credit Card

Zero care for customers

Introducing monthly fee with high pressure sales tactics ("you have until x date, if not your account is closed and you can't apply again"). Product used to be good, now is surpassed by other FREE alternatives

Reviewed on 7th February 2020
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James
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Credit Card

Heading to the end of the road

Sadly Tandem is heading for the banking exit, charging for use of the credit card simply won’t work and is not value for money.

Reviewed on 6th February 2020
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Philip Walsh
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Credit Card

Crazy treatment of existing customers

Look after your customers and they look after you. Introduce a monthly f***you fee and watch loyal customers leave and spread the word.

Reviewed on 6th February 2020
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Graeme Bruce
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Credit Card

Was a great card - no brainer

Superb to use for all spending with 0.5% cashback. Unfortunately now £5.99 per month to get that benefit.

Reviewed on 4th February 2020
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Peter
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App

Easy savings

Easy way to save without thinking about it. You know that jar of silver and copper in the corner that you’re forever filling, but have no idea how much is actually there? Tandem basically rounds up any card purchase to the nearest pound and puts it i... Read more

Easy way to save without thinking about it. You know that jar of silver and copper in the corner that you’re forever filling, but have no idea how much is actually there? Tandem basically rounds up any card purchase to the nearest pound and puts it into savings.

Reviewed on 28th January 2020
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Brian
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Credit Card

Jokers

Had the card two months, now expect me to pay for the privilege.

Reviewed on 19th January 2020
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Eric
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Credit Card

Great cashback and no fees abroad

You are rewarded for using the card even abroad and you don't have to pay transaction fees for purchases abroad!

Reviewed on 19th January 2020
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Kat
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Credit Card

Don't Bother

I would have highly recommended the cashback credit cards for the fee free spending worldwide and the 0.5% cashback on spending (and did to many friends who signed up) but since the introduction of £5.99 monthly fee, I wouldn't bother. It would only ... Read more

I would have highly recommended the cashback credit cards for the fee free spending worldwide and the 0.5% cashback on spending (and did to many friends who signed up) but since the introduction of £5.99 monthly fee, I wouldn't bother. It would only be useful for a very small number of people. They don't value their customers, if you don't sign up to the new fee, your credit card will be cancelled rather than having the option to move to a fee free product. Other disadvantages include low credit limits, poor app, now Apple pay, no joint card holders. There are better credit card products out there now.

Reviewed on 17th January 2020
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Kris Littlewood
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Credit Card

Rubbish

They gave me a credit card, but would not give me a savings account. I can borrow but not save. Then the announcement about the charges. Bye bye.

Reviewed on 15th January 2020
Colin Haigh's avatar
Colin Haigh
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Credit Card

Good while it lasted.

The cashback card is a great product and useful app with the instant notifications, however it will not be around much longer as Tandem patronisingly announced their 'exciting news' for a £6 a month fee from March with few added bonuses that are ... Read more

The cashback card is a great product and useful app with the instant notifications, however it will not be around much longer as Tandem patronisingly announced their 'exciting news' for a £6 a month fee from March with few added bonuses that are available for free elsewhere. I will be leaving the bank.
Customer service were good.

Reviewed on 15th January 2020
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Georgia
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Credit Card

Bait and switch

Good product for a number of years, then introduces £6 per month charge or get out. Classic bait and switch.

Reviewed on 15th January 2020
Craig Hughes's avatar
Craig Hughes
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Credit Card

Pay £6 pm or get lost is their attitude to existing customers.

Slow to respond on the app, if you speak to two different advisors you will get two different answers and now they want £6 pm for the privilege!

Reviewed on 14th January 2020
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Paul
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