Tandem Reviews

Saving made easy

Tandem takes the hassle out of saving with their round-up feature, which rounds up to the nearest pound any money you spend using linked accounts and credit cards. It then subtracts that amount from your bank account each week and keeps it safe,...

Tandem takes the hassle out of saving with their round-up feature, which rounds up to the nearest pound any money you spend using linked accounts and credit cards. It then subtracts that amount from your bank account each week and keeps it safe, allowing you to save small amounts for a rainy day.

willjamesc

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Genuinely helpful company.

I've been with tandem for two years I think now and they're my main of 3 credit...

I've been with tandem for two years I think now and they're my main of 3 credit cards.
The app is easy to use with a response by an operator usually within minutes during opening hours. Easy to pay the balance with direct bank transfers, something none of my other cards use, which means the balance is paid instantly, no waiting for 1-2 working days.
They've helped me throughout a time where I was involved in an accident and couldn't afford to pay my bills whilst on statutory sick pay, didn't penalise or constantly call or write asking why I couldn't pay, took a quick message on the app to update them and they couldn't of helped more.
To recently when I made a transaction which turns out to be a fraudulent one, they explained the whole process when I realised and reclaimed my money for me.
One thing I've learnt from them is of youre after a company that actually cares about its customers, isn't pushy with sales, and has staff that listen and don't just write automated responses then pick tandem. For me it's a no brainer.

Shane hall

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People use it as a dating app

I've had lots of guys pretend to be interested in learning the language but after a while it turns out that they are interested in me, not the language.

Michael Webb

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Surprising savings

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high...

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

chakrazen

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Surprising savings

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high...

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

chakrazen

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Great funds on purchases

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high...

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

chakrazen

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Rubbish service

Had my card declined and then received Text saying that until I agreed 6 fee my card would not work. Shameful treatment of customers. Check out their FB page for further comments by their customer base

Karen Boutros

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Good savings opportunity

Good interest rates available, your money is safe and secure with tandem whilst also earning better than average interest rates in exchange for agreeing to a fixed term for savings yo be held by them. Tandem keep you informed along the way and pay out...

Good interest rates available, your money is safe and secure with tandem whilst also earning better than average interest rates in exchange for agreeing to a fixed term for savings yo be held by them. Tandem keep you informed along the way and pay out interest upon maturity of fixed term.

Fiona sutherland

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Zero care for customers

Introducing monthly fee with high pressure sales tactics ("you have until x date, if not your account is closed and you can't apply again"). Product used to be good, now is surpassed by other FREE alternatives

James

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Heading to the end of the road

Sadly Tandem is heading for the banking exit, charging for use of the credit card simply won’t work and is not value for money.

Philip Walsh

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Crazy treatment of existing customers

Look after your customers and they look after you. Introduce a monthly f***you fee and watch loyal customers leave and spread the word.

Graeme Bruce

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Was a great card - no brainer

Superb to use for all spending with 0.5% cashback. Unfortunately now £5.99 per month to get that benefit.

Peter

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Easy savings

Easy way to save without thinking about it. You know that jar of silver and copper in the corner that you’re forever filling, but have no idea how much is actually there? Tandem basically rounds up any card purchase to the nearest pound and puts it i...

Easy way to save without thinking about it. You know that jar of silver and copper in the corner that you’re forever filling, but have no idea how much is actually there? Tandem basically rounds up any card purchase to the nearest pound and puts it into savings.

Brian

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Jokers

Had the card two months, now expect me to pay for the privilege.

Eric

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Great cashback and no fees abroad

You are rewarded for using the card even abroad and you don't have to pay transaction fees for purchases abroad!

Kat

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Don't Bother

I would have highly recommended the cashback credit cards for the fee free spending worldwide and the 0.5% cashback on spending (and did to many friends who signed up) but since the introduction of £5.99 monthly fee, I wouldn't bother. It would only ...

I would have highly recommended the cashback credit cards for the fee free spending worldwide and the 0.5% cashback on spending (and did to many friends who signed up) but since the introduction of £5.99 monthly fee, I wouldn't bother. It would only be useful for a very small number of people. They don't value their customers, if you don't sign up to the new fee, your credit card will be cancelled rather than having the option to move to a fee free product. Other disadvantages include low credit limits, poor app, now Apple pay, no joint card holders. There are better credit card products out there now.

Kris Littlewood

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Rubbish

They gave me a credit card, but would not give me a savings account. I can borrow but not save. Then the announcement about the charges. Bye bye.

Colin Haigh

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Good while it lasted.

The cashback card is a great product and useful app with the instant notifications, however it will not be around much longer as Tandem patronisingly announced their 'exciting news' for a £6 a month fee from March with few added bonuses that are ...

The cashback card is a great product and useful app with the instant notifications, however it will not be around much longer as Tandem patronisingly announced their 'exciting news' for a £6 a month fee from March with few added bonuses that are available for free elsewhere. I will be leaving the bank.
Customer service were good.

Georgia

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Bait and switch

Good product for a number of years, then introduces £6 per month charge or get out. Classic bait and switch.

Craig Hughes

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Pay £6 pm or get lost is their attitude to existing customers.

Slow to respond on the app, if you speak to two different advisors you will get two different answers and now they want £6 pm for the privilege!

Paul

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