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Tandem Reviews

Ratings based on 33 reviews Last review 1 month ago
4.06 / 5Great overall rating

Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase...

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Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Tandem Reviews (33)

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13th March 2019

No Cashback - "Wrong" Tandem Card

Called Tandem to ask what had happened to my cashback last month - they said it would appear on my next...

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Called Tandem to ask what had happened to my cashback last month - they said it would appear on my next statement.
No cashback this month - they told me I had the "wrong" Tandem card despite there being no choice when applying! and no indication of what type of card on the card.

The lady I spoke to asked how I would like her to resolve the problem - I said pay me my cashback and change the card type which would have cost them £5 on two months spend - but she couldn't do that.

In my opinion they are a rip off outfit.

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4th February 2019

Terrible Service - Avoid

If there was less than 1 star I would leave it. In November I deposited £10,000 into a fixed saver for 2 years, after several time of calling I have received nothing to say I have deposited the money. When I have spoken to people they have assured me ...

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If there was less than 1 star I would leave it. In November I deposited £10,000 into a fixed saver for 2 years, after several time of calling I have received nothing to say I have deposited the money. When I have spoken to people they have assured me I will receive documentation soon, we are now in February. I have set up a 2 year fixed saver however they tell me it is down as 1 year but it will be changed and backdated to November. I have asked to speak to Managers, nothing. Hopefully when this is read someone will pull there finger out and do something about it. I am seriously concerned about my money.

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8th January 2019

Useful app for money management and card spend notifications

The app has improved a lot over recent months. At first I mainly used it in conjunction with my Tandem card - works fine for that (although paperless statements would be great!). But now the other features have got better, so it's useful for getting a...

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The app has improved a lot over recent months. At first I mainly used it in conjunction with my Tandem card - works fine for that (although paperless statements would be great!). But now the other features have got better, so it's useful for getting a sense of how much I have left to spend. Plus it managed to catch a duplicate transaction for me where I'd been charged twice by a newsagent and I managed to get my money back for that, so that was a bonus.

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8th January 2019

Cashback and hassle free application

I applied online, was accepted in five minutes, had the card within a week and started getting my cashback from then. It's mastercard, so widely accepted - I was mainly interested for the hassle free spending abroad as there are no fees for using it...

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I applied online, was accepted in five minutes, had the card within a week and started getting my cashback from then. It's mastercard, so widely accepted - I was mainly interested for the hassle free spending abroad as there are no fees for using it abroad (and still get cashback for foreign purchases). Seems like they were struggling with customer service from some of the reviews I've read, but I called up once to set up my direct debit and got through in under five mins. Guy on the end of the line was helpful and got it sorted fine. The app was pretty basic to . begin with, but has improved a fair bit over the past few months. I like seeing my other accounts all in one place, so it's one of the apps that I check into regularly on my phone. I like getting push notifications when I spend too. Overall I've had a great experience + thinking of getting a savings account with them too as they seem to have some of the best rates out there.

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15th November 2018

Expect big things

These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings'...

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These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings' which sounds fantastic! Really can't wait to see what they've got planned for next year.

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21st September 2018

Terrible Company

Terrible terrible...

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Terrible terrible company!
I applied online and received no confirmation email.
3 days passed and no communication at all.
I spoke to them on the app and they took 3 days to reply (They are supposed to be an app only company) What a joke!
They then asked me to send photos of my drivers licence, utility bill. That wasn't good enough - they wanted a photo of my passport.
Another week has past and I have heard nothing still. They ignore my messages constantly.
Eventually I got through to them on the phone. They all sound like a bunch of amateurs who have no idea what they are doing. They advised an offer letter has been sent to me ...10 days ago!!!! I've received nothing!

I thought this card being an app based product would be a good alternative to the Halifax Clarity card. How wrong was I!

They are failing at what is supposed to be the main attraction of the product!

STAY AWAY FROM THIS POOR POOR COMPANY.

I suspect any problems with purchases and the customer would be left high and dry!

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1st August 2018

Good Travel card

Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral ...

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Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral https://tandem.mention-me.com/me/referee/registerko/22800251/98124187/er/026bb63ba9b39f404a72c1f1865ca17af61f1829/fb/cw?epr=1

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17th July 2018

A great Cashback Card and recommended on MSE

I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not ...

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I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not a bad thing

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12th July 2018

toxic card and customer service

Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. ...

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Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. Constant abuse and stress. Hell on earth. Never touch this toxic organisation. Many regrets guaranteed.

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1st June 2018

A rewarding experience

As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their...

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As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their app is functional. As a "co-founder" (a.k.a. early adopter) I feel involved in their community of users/customers, and appreciate the way Tandem engages with us.

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