Voting in the British Bank Awards is now open! Share your feedback & enter our £1,000 prize draw.Vote now

Tandem Reviews

Ratings based on 25 reviews Last review 4 days ago
4.08 / 5Great overall rating

Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase...

Read Full Description

Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 17
4 2
3 1
2 1
1 4

Your Tandem Reviews (25)

Write a review
15th November 2018

Expect big things

These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings'...

Read more

These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings' which sounds fantastic! Really can't wait to see what they've got planned for next year.

Write a review
21st September 2018

Terrible Company

Terrible terrible...

Read more

Terrible terrible company!
I applied online and received no confirmation email.
3 days passed and no communication at all.
I spoke to them on the app and they took 3 days to reply (They are supposed to be an app only company) What a joke!
They then asked me to send photos of my drivers licence, utility bill. That wasn't good enough - they wanted a photo of my passport.
Another week has past and I have heard nothing still. They ignore my messages constantly.
Eventually I got through to them on the phone. They all sound like a bunch of amateurs who have no idea what they are doing. They advised an offer letter has been sent to me ...10 days ago!!!! I've received nothing!

I thought this card being an app based product would be a good alternative to the Halifax Clarity card. How wrong was I!

They are failing at what is supposed to be the main attraction of the product!

STAY AWAY FROM THIS POOR POOR COMPANY.

I suspect any problems with purchases and the customer would be left high and dry!

Write a review
1st August 2018

Good Travel card

Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral ...

Read more

Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral https://tandem.mention-me.com/me/referee/registerko/22800251/98124187/er/026bb63ba9b39f404a72c1f1865ca17af61f1829/fb/cw?epr=1

Write a review
17th July 2018

A great Cashback Card and recommended on MSE

I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not ...

Read more

I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not a bad thing

Write a review
12th July 2018

toxic card and customer service

Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. ...

Read more

Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. Constant abuse and stress. Hell on earth. Never touch this toxic organisation. Many regrets guaranteed.

Write a review
1st June 2018

A rewarding experience

As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their...

Read more

As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their app is functional. As a "co-founder" (a.k.a. early adopter) I feel involved in their community of users/customers, and appreciate the way Tandem engages with us.

Write a review
16th May 2018

Mixed feelings

It has some industry-leading features but is backed by old-fashioned account management, long wait times for internal support (if they can ever help at all) and a flakey, very basic app experience. Regardless of features (cashback, no foreign exchange...

Read more

It has some industry-leading features but is backed by old-fashioned account management, long wait times for internal support (if they can ever help at all) and a flakey, very basic app experience. Regardless of features (cashback, no foreign exchange fees) I have not been able to recommend to anyone in good conscience. .

Write a review
16th May 2018

All-round winner

With super-cheap, no-fee transactions while you're abroad, and cashback on all transactions, home and away, the card is a winner. And it's backed up by a really useful, real-time app, to monitor your transactions. You even know, immediately, what a...

Read more

With super-cheap, no-fee transactions while you're abroad, and cashback on all transactions, home and away, the card is a winner. And it's backed up by a really useful, real-time app, to monitor your transactions. You even know, immediately, what a foreign transaction cost you in GBP too!

Articles related to Tandem