Tandem Reviews

  Ratings based on 441 reviews       Last review 4 months ago    
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Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase...

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Tandem Bank is a new mobile-only bank announced in September 2015. Now with a banking licence, Tandem Bank looks set to hit your smart phone pretty soon! Smart Money People is the place for Tandem Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Tandem Review Insight

What are people saying in their reviews?

Customer Service

50% of feedback is Product related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: App

Savings accounts

Market leading interest rate

Simple app and great interest rate.

Reviewed on 14th June 2021
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David
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Credit Card

100%

O recomand cu incredere, este cea mai tare.

Reviewed on 22nd March 2021
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Oprea Liliana
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App

Improving with time, some good rates

Good starting interest rates, but app was unpredictable. Since update things have improved and products getting better

Reviewed on 15th March 2021
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Liam911
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Savings accounts

Really good app

Tandem is my main savings account. It's so easy to use/well designed and has such a good interest rate.

Reviewed on 10th March 2021
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Jordan
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App

Simple and informative app

Pertinent information available at a glance.

Reviewed on 18th February 2021
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David
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Credit Card

Great cashback card

Throughout 2020 was invaluable to me.

Reviewed on 22nd January 2021
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Ciaran Brooks
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App

Saving made easy

Tandem takes the hassle out of saving with their round-up feature, which rounds up to the nearest pound any money you spend using linked accounts and credit cards. It then subtracts that amount from your bank account each week and keeps it safe,... Read more

Tandem takes the hassle out of saving with their round-up feature, which rounds up to the nearest pound any money you spend using linked accounts and credit cards. It then subtracts that amount from your bank account each week and keeps it safe, allowing you to save small amounts for a rainy day.

Reviewed on 7th July 2020
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willjamesc
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Credit Card

Genuinely helpful company.

I've been with tandem for two years I think now and they're my main of 3 credit... Read more

I've been with tandem for two years I think now and they're my main of 3 credit cards.
The app is easy to use with a response by an operator usually within minutes during opening hours. Easy to pay the balance with direct bank transfers, something none of my other cards use, which means the balance is paid instantly, no waiting for 1-2 working days.
They've helped me throughout a time where I was involved in an accident and couldn't afford to pay my bills whilst on statutory sick pay, didn't penalise or constantly call or write asking why I couldn't pay, took a quick message on the app to update them and they couldn't of helped more.
To recently when I made a transaction which turns out to be a fraudulent one, they explained the whole process when I realised and reclaimed my money for me.
One thing I've learnt from them is of youre after a company that actually cares about its customers, isn't pushy with sales, and has staff that listen and don't just write automated responses then pick tandem. For me it's a no brainer.

Reviewed on 28th June 2020
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Shane hall
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App

People use it as a dating app

I've had lots of guys pretend to be interested in learning the language but after a while it turns out that they are interested in me, not the language.

Reviewed on 12th June 2020
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Michael Webb
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App

Surprising savings

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high... Read more

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

Reviewed on 22nd May 2020
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chakrazen
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App

Surprising savings

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high... Read more

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

Reviewed on 22nd May 2020
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chakrazen
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App

Great funds on purchases

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high... Read more

I recently installed Tandem. A very easy app to navigate. When I switched on the round ups function, managing my autosavings: linked to my debit card - I was pleasantly surprised with my first two purchases in my local supermarket, both with high percentage of savings. Which were swiftly added to my bank account. Very impressed.

Reviewed on 22nd May 2020
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chakrazen
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Credit Card

Rubbish service

Had my card declined and then received Text saying that until I agreed 6 fee my card would not work. Shameful treatment of customers. Check out their FB page for further comments by their customer base

Reviewed on 10th March 2020
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Karen Boutros
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App

Good savings opportunity

Good interest rates available, your money is safe and secure with tandem whilst also earning better than average interest rates in exchange for agreeing to a fixed term for savings yo be held by them. Tandem keep you informed along the way and pay out... Read more

Good interest rates available, your money is safe and secure with tandem whilst also earning better than average interest rates in exchange for agreeing to a fixed term for savings yo be held by them. Tandem keep you informed along the way and pay out interest upon maturity of fixed term.

Reviewed on 9th February 2020
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Fiona sutherland
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Credit Card

Zero care for customers

Introducing monthly fee with high pressure sales tactics ("you have until x date, if not your account is closed and you can't apply again"). Product used to be good, now is surpassed by other FREE alternatives

Reviewed on 7th February 2020
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James
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Credit Card

Heading to the end of the road

Sadly Tandem is heading for the banking exit, charging for use of the credit card simply won’t work and is not value for money.

Reviewed on 6th February 2020
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Philip Walsh
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Credit Card

Crazy treatment of existing customers

Look after your customers and they look after you. Introduce a monthly f***you fee and watch loyal customers leave and spread the word.

Reviewed on 6th February 2020
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Graeme Bruce
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Credit Card

Was a great card - no brainer

Superb to use for all spending with 0.5% cashback. Unfortunately now £5.99 per month to get that benefit.

Reviewed on 4th February 2020
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Peter
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App

Easy savings

Easy way to save without thinking about it. You know that jar of silver and copper in the corner that you’re forever filling, but have no idea how much is actually there? Tandem basically rounds up any card purchase to the nearest pound and puts it i... Read more

Easy way to save without thinking about it. You know that jar of silver and copper in the corner that you’re forever filling, but have no idea how much is actually there? Tandem basically rounds up any card purchase to the nearest pound and puts it into savings.

Reviewed on 28th January 2020
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Brian
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Credit Card

Jokers

Had the card two months, now expect me to pay for the privilege.

Reviewed on 19th January 2020
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Eric
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