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15th January 2019
Favourite card
I've found Tandem excellent and my Tandem card is my favourite card because of the cashback. No extra charges when I'm travelling, instant notifications on spend and 0.5% cash back. Would recommend.
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8th January 2019
Useful app for money management and card spend notifications
The app has improved a lot over recent months. At first I mainly used it in conjunction with my Tandem card - works fine for that (although paperless statements would be great!). But now the other features have got better, so it's useful for getting a...
Read moreThe app has improved a lot over recent months. At first I mainly used it in conjunction with my Tandem card - works fine for that (although paperless statements would be great!). But now the other features have got better, so it's useful for getting a sense of how much I have left to spend. Plus it managed to catch a duplicate transaction for me where I'd been charged twice by a newsagent and I managed to get my money back for that, so that was a bonus.
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8th January 2019
Cashback and hassle free application
I applied online, was accepted in five minutes, had the card within a week and started getting my cashback from then. It's mastercard, so widely accepted - I was mainly interested for the hassle free spending abroad as there are no fees for using it...
Read moreI applied online, was accepted in five minutes, had the card within a week and started getting my cashback from then. It's mastercard, so widely accepted - I was mainly interested for the hassle free spending abroad as there are no fees for using it abroad (and still get cashback for foreign purchases). Seems like they were struggling with customer service from some of the reviews I've read, but I called up once to set up my direct debit and got through in under five mins. Guy on the end of the line was helpful and got it sorted fine. The app was pretty basic to . begin with, but has improved a fair bit over the past few months. I like seeing my other accounts all in one place, so it's one of the apps that I check into regularly on my phone. I like getting push notifications when I spend too. Overall I've had a great experience + thinking of getting a savings account with them too as they seem to have some of the best rates out there.
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16th December 2018
cashback plus zero travel cost makes it very attractive
Excellent app and card features, free exchange rates is a life saver from rip off costs
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15th November 2018
Expect big things
These guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings'...
Read moreThese guys have gone through it all and yet they're still updating and still building some solid features. In comparison to other challengers, Tandem have aggregation, two credit cards, mortgages and they're rolling out beta tests for 'autosavings' which sounds fantastic! Really can't wait to see what they've got planned for next year.
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7th November 2018
Amazing card
I am really enjoying using it..useful, efficient and handy. I travel a lot and this is what I need
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12th October 2018
Terrible
Avoid at all costs, especially if you're young and inexperienced with credit!
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21st September 2018
Terrible Company
Terrible terrible...
Read more Terrible terrible company!
I applied online and received no confirmation email.
3 days passed and no communication at all.
I spoke to them on the app and they took 3 days to reply (They are supposed to be an app only company) What a joke!
They then asked me to send photos of my drivers licence, utility bill. That wasn't good enough - they wanted a photo of my passport.
Another week has past and I have heard nothing still. They ignore my messages constantly.
Eventually I got through to them on the phone. They all sound like a bunch of amateurs who have no idea what they are doing. They advised an offer letter has been sent to me ...10 days ago!!!! I've received nothing!
I thought this card being an app based product would be a good alternative to the Halifax Clarity card. How wrong was I!
They are failing at what is supposed to be the main attraction of the product!
STAY AWAY FROM THIS POOR POOR COMPANY.
I suspect any problems with purchases and the customer would be left high and dry!
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1st August 2018
Good Travel card
Good travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral ...
Read moreGood travel card, no fees, basic but functioning app and cashback on foreign transactions. Get £10 Amazon credit with my referral https://tandem.mention-me.com/me/referee/registerko/22800251/98124187/er/026bb63ba9b39f404a72c1f1865ca17af61f1829/fb/cw?epr=1
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17th July 2018
A great Cashback Card and recommended on MSE
I like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not ...
Read moreI like the Cashback, which reduces my bill each month, the ability to use it abroad with no extra charges and especially the mobile notification each time the card is used. They were a bit slow issuing an additional card for my wife perhaps that’s not a bad thing
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12th July 2018
toxic card and customer service
Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. ...
Read moreHad the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. Constant abuse and stress. Hell on earth. Never touch this toxic organisation. Many regrets guaranteed.
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1st June 2018
A rewarding experience
As a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their...
Read moreAs a recent addition to the banking landscape, I wanted to give Tandem's new credit card a try. As far as the product features go, the highlights are the 0.5% cashback on all spending and fee-free purchases abroad. Customer service is good, and their app is functional. As a "co-founder" (a.k.a. early adopter) I feel involved in their community of users/customers, and appreciate the way Tandem engages with us.
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29th May 2018
Perfect, if only...
Great card, to use abroad and at home. Would be perfect, if i could use Samsung Pay with Tandem
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24th May 2018
Tandem cashback no foreign transaction fees
straightforward online application. card received promptly. used in UK and abroad with cash back on every purchase over £1.00. friendly in app customer support.
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18th May 2018
Best uk travel card!
Definitely gives me the best exchange rate when travelling abroad AND cashback! Absolutely the best
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17th May 2018
The credit card allrounder
Solid start with the credit card and the Tandem team listen and respond to their community. High hopes for what's in store if they can stay true to their purpose.
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16th May 2018
Customer focused
Tandem is still very much in their development stages but very helpful and customer focused
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16th May 2018
New, open to feedback and listening
Awesome new product, friendly helpful staff. Watch out old timers the future is coming!
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16th May 2018
Very basic
App is very basic but never crashes and provides all the information I need.
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16th May 2018
Great customer service
In app chat works very well. Telephone answered promptly by friendly knowledgable staff.
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